Senior Sales & Growth Coordinator

The Senior Sales & Growth Coordinator leads the GCC team that provides operational, system administration, reporting and business support services to the Australian Clients & Growth function. Working closely with Clients & Growth leaders and business stakeholders, the role is responsible for maintaining the integrity and quality of client, opportunity and pipeline data within Horizon (Oracle Fusion), supporting sales processes, reporting and governance activities, and delivering reliable operational support that enables informed decision-making, forecasting and business growth. Combining strong administrative capability with an understanding of the business development lifecycle, the Senior Sales & Growth Coordinator supports the successful delivery of key sales and growth initiatives relating to client accounts, framework management, and winning work. Through effective administration of sales systems, data and processes, the role helps business leaders focus on client engagement, relationship development and growth opportunities, while ensuring the information used for planning, forecasting and strategic decision-making is accurate, timely and actionable. Job Specific: Lead and inspire a team of professionals who support the Australian Clients & Growth function, particularly focusing on the Sales systems administration, data management, reporting and support for frameworks and clients. Work with the relevant leaders of the Clients & Growth function in Australia to ensure alignment of expectations and service delivery. Contribute, participate, and support the continuous improvement of the Sales Team’s function, support and processes. Sales Systems Administration Maintain and administer sales and business development systems – primarily the CRM function (Sales module) of Horizon Oracle. Perform updates, validation and ongoing maintenance of client account, opportunity, client contact and contract records. Creating new client account records, maintaining accounts, and liaising between the business and the Customer Data Team in the Finance division. Investigate and resolve user queries relating to system processes, data integrity and reporting. As Sales Administrator in Horizon Oracle, provide troubleshooting support to system users, including monitoring the SalesAdminAU@wsp.com support email account. Escalate system issues to appropriate product teams where required. Support testing, deployment and adoption of new system functionality, process improvements and digital initiatives. Data Management and Reporting Supporting and educating staff in best practices for pipeline data management in Horizon Oracle. Assist with opportunity creation, updates, stage management and close-out processes. Monitor data completeness, quality and accuracy across sales systems. Conduct data quality audits and implement corrective actions where required. Prepare routine and ad-hoc reports to support sales performance, pipeline management, client account performance and growth initiatives. Contribute to continuous improvement of reporting processes and data governance practices. Framework support Maintain and administer framework (panel and master service agreement) records within Horizon Oracle and other repositories (e.g SharePoint). Monitor framework expiry dates, renewal milestones and key governance requirements, ensuring timely follow-up with stakeholders and updating in WSP systems. Support the onboarding, renewal and maintenance of framework records in Horizon. Prepare reports or dashboards updates to support framework managers. Ensure framework data quality, compliance and alignment with established governance processes. Support procurement of framework opportunities through work package invitations/releases via shared email mailboxes and client tender procurement portals. People management: Responsible for hiring, onboarding, developing and managing team members including regular performance and development discussions/assessments, general pastoral care, and offboarding. Manage team performance by providing coaching and feedback, setting performance and development goals through Horizon, and regular reviews of performance against those goals. Allocate work to team members and oversee quality of outputs, ensuring timely delivery. Coaching/mentoring team members in best practice bid coordination practices and relevant company processes. Demonstrate leadership, make decisions, engage with stakeholders promptly, be a role model and deliver excellent client experiences. Promote a client-centric culture with your team, supporting collaboration, knowledge sharing and a focus on providing quality outputs to deliver a great client experience. Wellbeing: Foster a strong Health, Safety and Environmental (HSE) culture in the office and comply with all role-specific safety, health, environment and quality obligations. Reinforce expectations for behaviour and workplace policies and practices. Degree in business, administration, marketing, IT, communications, or equivalent experience (preferably) Typically, 7-10 years' of experience within a client-focused professional services or corporate environment Must have an eye for detail and driving results for the business Be proficient in the use of a CRM or ERP system/database, or any other systems which are relevant to sales-related data Experience in Oracle systems would be advantageous Experience delivering high-quality BD and work winning support services in demanding and fast paced environments Must have a broad understanding of the business, opportunity/project lifecycle, and working with clients Ability to communicate at all levels Excellent communication skills in English Ability to learn and subsequently train others in WSP systems and processes Skilled in managing client expectations and achieving positive outcomes in challenging environments Superb organisational, project, and time management skills to meet deadlines Be proficient in the use of Microsoft M365 environment, including specific applications Excel, PowerPoint, Teams, SharePoint and any other software that may be introduced.