Senior Service Engineer

- Perform technical field service activities, including: - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User and customer training - Providing sales support - Carry out all necessary reporting in accordance with company policies. - Ensure customer satisfaction and provide efficient service. - Address customer service and support needs promptly, ensuring that open service issues are resolved without delay. - Manage and maintain demo products to deliver excellent performance during demonstrations. - Participate in in-service training programs (both internal and external). - Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns. - Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers. - Provide follow-up support for equipment installations to ensure smooth contract fulfillment. - Offer technical advice on configuration selection, encompassing both hardware and software recommendations. - Promote service agreements and identify potential after-sales business opportunities. - Stay proactive in updating product and technical knowledge through training programs and workshops. - Handle additional tasks as assigned by management. Education - An advanced degree (B.S. / M.S.) in Material Science, Physics, or Engineering related discipline Criteria - 3+ years relevant experience - Customer-oriented and customer management skill - Good communication skill - Able to work under multitasking and high-pressure situations - Knowledge of vacuum technology or electron optics is a plus - Decisive, proactive and risk-taking - Analytical and solution-oriented thinking Your ZEISS Recruiting Team