Senior Software Engineer, ECMP, FileSG

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. The Government Digital Products (GDP) Team aims to spearhead the digital transformation of government. Our team designs and develops software applications that help government agencies to better serve the needs of the people of Singapore. At the Engagement and Case Management Programme (ECMP), our products are the primary touchpoints through which residents interact with the Singapore Government. We design and develop a suite of high-impact software applications including FileSG, Signify, PersonaliseSG, CrowdTask SG, and BookingSG. The Challenge: Elevating FileSG FileSG is a central, secure file management system designed to streamline the issuance and distribution of official documents to Singapore residents. Beyond simple file transfer, it serves as a citizen-centric platform that supports the secure delivery of verified files—such as certificates, licenses, letters, and notices—directly to users. Trusted by agencies to replace inefficient legacy channels like physical mail and unencrypted emails, FileSG offers end-to-end traceability, confidentiality, and ease of access. Our mission is to consolidate document distribution onto a single, secure-by-design platform, eliminating the need for individual agencies to develop fragmented solutions and delivering a seamless, digital-first experience at a national scale. Furthermore, the team is now focused on developing automation and self-help features, empowering agencies to self-service and enabling the platform to support large-scale adoption across the government. As a Senior Software Engineer, you are a trusted technical pillar of a cross-functional agile team. You will own the design and delivery of high-impact, cross-component features that span multiple services, ensuring they are built for massive scale, modularity, and resilience. You will work closely with your Product Managers, Designers, and Engineering peers to solve complex scheduling and scalability problems, ensuring our systems remain secure, performant, and IM8-compliant by default. [What you will be working on] Design & Architect High-Impact Platform Features Own the end-to-end design and implementation of complex, high-impact features spanning multiple services and integrations. Evaluate technical tradeoffs, author clear design documents, and advocate for solutions that balance product velocity with scalability and long-term maintainability. Proactively identify systemic bottlenecks and technical debt, championing refactoring initiatives to keep the core codebase healthy and modular. Champion Engineering Quality & DevOps Practices Foster engineering excellence by reviewing code and technical designs, providing constructive feedback that elevates the team’s overall capabilities. Uplift automated testing strategies (unit, integration, E2E, performance) and contribute to reusable test frameworks. Drive continuous delivery using modern CI/CD pipelines, containerization, and infrastructure-as-code (IaC) to ensure fast, deterministic, and reliable deployments. Explore and champion innovative ways to embed GenAI into the team’s daily workflow, such as automating documentation, speeding up code reviews, while rigorously verifying code correctness. Lead Operational Ownership, Security, and Performance Treat system uptime, data integrity, system security and low-latency performance as core design constraints for every feature you ship rather than operational afterthoughts. Own the implementation of comprehensive monitoring, alerting, and observability dashboards so anomalies are caught before they hit the user. Act as a technical anchor during production incidents—rapidly triaging, debugging, and guiding the team towards resolving complex, cross-component issues. Lead blameless postmortems to turn operational failures into concrete preventive engineering actions. Collaborate & Mentor Partner closely with Product Managers, Designers, and Tech Leads to shape technical roadmaps and discover elegant solutions to complex user problems. Translate high-level product goals into actionable engineering plans, breaking down complex scopes into well-defined, prioritized tasks. Actively coach and mentor mid-level and junior engineers, conducting technical reviews that help them grow their architectural judgment and domain knowledge [What we are looking for] Experience 5+ years of experience engineering, scaling, and delivering production-grade web applications, with a heavy emphasis on robust backend systems. Proven track record of operating as a senior contributor or technical anchor within an agile engineering team. A solid track record of designing, architecting, and operating scalable distributed systems, ideally within multi-tenant SaaS platforms or enterprise-grade applications. Technical Skills Deep, production-tested expertise in Node.js and TypeScript. Strong hands-on experience building web applications and robust APIs using React or Next.js. Solid understanding of cloud platforms (AWS preferred), container technologies (Docker), and establishing or operating modern CI/CD pipelines. Deep commitment to comprehensive automated testing practices (unit, integration, and end-to-end) and structured architectural reviews. Exposure to or a strong interest in GenAI technologies and incorporating AI-powered capabilities into product features is highly advantageous. Mindset & Leadership You look beyond the Jira ticket. You care deeply about user workflows, system security, compliance, and how your code affects the citizen / agency experience. Ability to navigate architectural trade-offs pragmatically under shifting constraints. Able to explain complex technical designs clearly to both engineers and non-technical stakeholders. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech