Service Administrator (12-Month Fixed Term Contract)

Location: Warrington, England, United Kingdom Job ID: 91940 Quality of urban life Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do. Join us as a Service Administrator (12-Month Fixed Term Contract) We are looking for a Service Administrator to join our Service Department on a fixed-term contract until August 2027. The successful candidate will provide a wide range of administrative support to the Service Team, including answering telephone enquiries, preparing correspondence, processing invoices, managing emails, and updating internal systems and customer portals. Working closely with field engineers, you will assist with planning and scheduling work, maintaining technical diaries, and ensuring service activities are effectively coordinated. The role requires regular liaison with colleagues, customers, and external stakeholders, while ensuring company processes are followed and service delivery standards are maintained. The position will also provide administrative support to the Key Accounts Department and contribute to the smooth day-to-day operation of the wider Service function. Your main responsibilities Maintenance of files, assisting with worksheets, schedules, and other service-related documents Preparing and sending reports to the customer Keeping the in-house system up to date Updating customer service portals to ensure we adhere to KPIs & SLAs Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages Preparing and sending accurate sales invoices Communicating professionally with all people and departments both externally and internally Logging & processing callouts and checking with engineers to ensure completion Process regional engineer timesheets and plan engineer work and route coordination Plan engineer diary ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered To be able to prioritise workload and identify priority works What you bring Previous experience in a similar role is desirable and a flexible approach to work Highly organised, proactive with the ability to work as a Team as well as on own initiative Good planning and time management skills Able to resolve conflicting demands to ensure good customer service IT literate with good knowledge of MS Office Able to prioritise own workload effectively Working with minimal supervision and utilising initiative Commitment to deliver business support accurately, under pressure and to tight timescales Reliable, organised, and diligent, with an excellent telephone manner What’s in it for you? When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer: Competitive salary Company car or allowance (for eligible roles) 25 days’ holiday plus bank holidays Pension scheme with 5% company contribution Comprehensive life assurance Private medical cover with a trusted provider, plus 24/7 virtual GP access Free eye tests and eyewear discounts Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamRubax! Discover more on rubax.co.uk . At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.