Service Advisor

Job Title: Ford and Lincoln Service AdvisorLocation: Maplecrest Ford Lincoln – Vauxhall, NJJob Type: Full-TimeAbout the RoleMaplecrest Ford Lincoln is looking for a motivated, customer-focused Service Advisor to join our team. The right person is organized, communicates clearly, and can guide customers through the service process while supporting technician workflow and dealership standards. This position requires a high-level of fast paced customer and employee interaction, so the ideal candidate must possess the ability to provide a strong level of customer service.Company Statement For 60 years, Maplecrest Ford Lincoln has called Union home, and we've been thrilled to have the surrounding towns of Newark, Springfield, and Livingston as our neighbors. We take our role of being a trusted adviser seriously and are happy to address our customers automotive needs, whether looking to buy a new Ford or Lincoln Truck or SUV or get certified Ford and Lincoln service. As an enthusiastic recipient of the President's Award, you'll find our passion for customer service speaks volumes.What You’ll DoGreet customers and conduct a thorough needs assessment at write-upBuild trust by explaining recommended maintenance and repair needs clearlyCreate accurate repair orders, confirm concerns, and document symptomsCommunicate updates throughout the day and set clear expectationsCoordinate with dispatch/technicians to keep work moving efficientlyReview completed work with customers and ensure a quality deliveryPromote menu maintenance, recalls, and factory programs (Ford/Lincoln)Maintain strong CSI by providing consistent, high-level service What We’re Looking ForService Advisor experience preferred (Ford/Lincoln experience a plus)Strong communication skills and professional demeanorComfortable using DMS and inspection/MPI tools (or willing to learn)Valid driver’s license and clean driving recordMust be extremely detail orientedAbility to multitask in a fast-paced environmentAbility to pass background check as required What We Offer​​​​Competitive pay plan (base + commission/bonus)Medical/Dental/Vision benefits (if applicable)401(k) Paid holidays, time off & paid trainingEmployee pricing and discounts on vehicle, parts and serviceCareer growth opportunities with a Ford/Lincoln brand How to ApplyReply with your resume and contact information. We’re scheduling interviews now. Equal Employment OpportunityMaplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. Job DescriptionThe statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed