Service Delivery Analyst - US Insurance experience

Are you interested in joining a dynamic fast growing team?  Come Join ReSource Pro!! Your Role...ReSource Pro is seeking a Service Delivery Analyst to process moderately complex insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines.This position is onsite at our office in Belgrade.In this role, you will be...Communicating with the client via email using clear, polite, and well-organized English and reporting issues to the supervisor in a timely mannerProviding a high-level of client service to a variety of insurance clientsReporting operation problems and proposing solutionsOptimizing established procedures and assisting with output conversionsCollaborating with a global team of experienced BPM partnersImplementing the audit plan, run the audit report, and identify the performance gapPerforming timely troubleshootingSetting up individual training plans and delivering trainingGenerating and analyzing data and reportsAssisting with new task onboardingWhat You Need to be Successful...1+ years' work experienceSecondary education, four-year duration (vocational, artistic, secondary school)Client System Operation SkillsComputer Literacy and Typing SkillsEnglish proficiency - reading, writingMicrosoft Office SkillsProblem-Solving SkillsTraining SkillsWhat you get...100% paid employee supplemental medical (family coverage available)Employee life insuranceAnnual Paid Time OffPaid Sick TimeFlexible work hoursGym benefit availablePresents for new parentsReferral bonusLunch in the office twice a monthBeverages and snacks in the officeSports booked times and spacesYour Interview Process...Behavioral Interview with Talent AcquisitionPractical AssessmentHiring Manager InterviewCriminal Background ScreenOfferApply Now: To express your interest, please click "Apply Now" and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.