Service Desk Analyst

About Leidos Australia At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes: Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours. Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing. Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities. Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities. Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way. And Much More – These are just a few of the ways we invest in our people and help them thrive. About the Team You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes. Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment. The Opportunity We are seeking a Service Desk Analyst to be a key point of contact for customers seeking support with corporate IT systems. You’ll help keep people connected and productive by diagnosing issues, resolving technical problems, and delivering a positive support experience. Provide first-line IT support, managing incidents, service requests and access requests through to resolution or escalation. Support day-to-day account administration, including password resets and account unlocks. Diagnose and troubleshoot hardware, software, network and telecommunications issues, while researching solutions and maintaining accurate support documentation. Deliver a positive support experience by keeping users informed, working to agreed Service Level Agreements (SLAs), and providing assistance both over the phone and in person. This is an onsite role, working five days a week from either from our Moore Street or Wentworth Avenue office in Canberra. About You You don’t need to know everything from day one. We can teach you the technical aspects of the role. What matters is that you’re curious, eager to learn, open to feedback, and comfortable working collaboratively with others. This could be a great opportunity if you’re looking to start your career in IT or build on your existing experience. Bring a willingness to learn and a customer-focused approach, and we’ll invest the time and support to help you develop your technical capability and grow your career. Essential Skills & Experience Experience in a customer-focused role, with the ability to provide helpful and professional support. Clear communication skills and a proactive approach to resolving customer enquiries and technical issues. Experience with, or exposure to, Microsoft 365, Microsoft Azure, Microsoft Intune and Windows operating systems. An understanding of ITIL best-practice principles, or an interest in developing your knowledge in this area. A willingness to learn, take on feedback and build your technical capability as part of a collaborative service desk team. Applicants must be Australian Citizens and willing to obtain and hold a Baseline AGSVA security clearance. Advantageous Skills & Experience Previous service desk experience would be advantageous. An IT-related degree or certification, or currently working towards one, would also be advantageous. What to Expect When You Apply Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect: An initial conversation with our Talent Acquisition team An interview with the hiring manager or interview panel Any role-specific assessment, technical discussion or customer step required for the position We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know. Ready to explore what’s possible? If this sounds like a role where you can make an impact and continue to grow, we’d like to hear from you. Please apply via the “Apply Now” button with your resume. If you have any questions about the role or recruitment process, please contact Kat Buckingham, Talent Acquisition. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.