Service Loaner Coodinator

Knight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow. At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way. The Remote Experiences Coordinator is responsible for managing all aspects of Knight Automotive Group’s mobile and remote service operations. This role coordinates customer scheduling, technician dispatching, and logistical planning to ensure a seamless, efficient, and professional service experience. The ideal candidate is highly organized, customer-focused, and comfortable balancing scheduling, communication, and operational oversight in a fast-paced environment. Key Responsibilities Serve as the primary point of contact for customers requesting mobile or off-site service. Schedule, confirm, and manage mobile service appointments based on location, technician availability, and workload. Coordinate technician dispatching and route planning to ensure efficient travel and time management. Communicate appointment details, estimated arrival times, and service requirements with both customers and technicians. Verify parts and equipment readiness before each mobile appointment. Track service progress throughout the day and proactively resolve scheduling or logistical conflicts. Maintain accurate service records, schedules, and communication logs in the dealership system. Follow up with customers after service to ensure satisfaction and address any additional needs. Collaborate with the Service Manager, Advisors, and Parts Department to maintain smooth operations. Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in all interactions. What We Offer Competitive and performance-driven pay structure Health, Dental, Vision, and Life Insurance 401(k) retirement plan Paid time off (PTO), holidays, bereavement, maternity/paternity leave Employee discounts on vehicles, parts, and service Paid online and offsite hands-on training for continued professional development Opportunities for career advancement within a growing, family-owned automotive group A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement Qualifications 2+ years of experience in automotive service, dispatching, scheduling, or customer coordination preferred. Excellent communication, organizational, and multitasking skills. Strong customer-service orientation and professionalism. Proficiency with dealership management systems (Dealertrack, CDK, or similar) and Microsoft Office. Ability to work independently and manage multiple priorities. Detail-oriented with strong follow-up and problem-solving abilities. Valid driver’s license and clean driving record required.