ServiceNow TSM & TSOM Developer

OverviewInabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience.ResponsibilitiesDesign, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules.Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.Create reusable components and custom ServiceNow applications as needed.Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.Configure telecom products, service offerings, and customer service workflows.Implement TSOM capabilities for network operations and service assurance.Configure service topology and dependency mapping.Support event correlation, incident management, alarm management, and root cause analysis.Develop automated remediation workflows for telecom incidents and outages.Support telecom network inventory management and operational dashboards.Develop REST and SOAP integrations with OSS/BSS systems.Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center.Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.Configure IntegrationHub and MID Server components.Configure and maintain CMDB data models; support Discovery and Service Mapping implementations.Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality.Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing.Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards.Mentor junior developers as needed.Prepare technical design documents, maintain configuration documentation, and support release management activities.Key QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.5+ years of hands-on ServiceNow development experience.2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.Recent project experience in the Telecom industry (required).Strong JavaScript development skills.Experience with ServiceNow Flow Designer and IntegrationHub.Strong understanding of ServiceNow platform architecture and best practices.Experience with CMDB, Discovery, and Service Mapping.Solid knowledge of telecom service lifecycle management.Experience working in Agile/Scrum environments.Preferred QualificationsServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center.Experience with OSS/BSS system architectures and integrations.