Shift Manager - Victoria Gardens (Friday-Sunday)

Job Purpose: - The Shift Manager at SELIG PARKING is responsible for overseeing the daily operations of parking facilities during assigned shifts. This role ensures efficient service delivery, manages staff, and maintains a high level of customer satisfaction while adhering to company policies and standards. Key Responsibilities: - Supervise and coordinate the activities of parking attendants and other staff members during shifts. - Ensure the smooth operation of parking facilities, including monitoring traffic flow and resolving any issues that arise. - Maintain accurate records of transactions and report any discrepancies; reporting weekly to property management. - Implement and enforce company policies, procedures, and safety regulations to ensure a secure environment for customers and staff. - Provide excellent customer service by addressing inquiries, complaints, and concerns in a professional manner. - Conduct regular inspections of parking facilities to ensure cleanliness and proper maintenance. - Assist in training new employees and provide ongoing support to existing staff, keeping all employees accountable. - Collaborate with management to develop strategies for improving service efficiency and customer satisfaction. Education: - High school diploma or equivalent is preferred. Required Experience: - Minimum of 2 years of experience in a supervisory or managerial role, preferably in a parking management or similar customer service-oriented industry. - Proven track record of effectively managing teams and operations in a fast-paced environment. - Experience in handling cash transactions and managing financial records. Required Skills and Abilities: - Strong leadership and team management skills, with the ability to train, motivate and guide a diverse team. - Excellent communication and interpersonal skills to effectively interact with guests and corporate office. - Proficient in using computer software and systems related to parking management and scheduling. - Strong problem-solving abilities and the capacity to make decisions quickly and efficiently. - Ability to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs. - Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.