Showroom Selections Consultant

General Summary of Position Responsible for coordinating material selection meetings with homeowners following the sale of a pool. The Selections Consultant will lead and manage assigned customer appointments to maximize upgrade opportunities, provide expert design guidance, and deliver an exceptional customer experience while supporting the successful progression of each project toward excavation. Essential Functions and Responsibilities Manage the day-to-day operations of the Design Showroom by maintaining a clean, organized, and customer-focused environment, ensuring showroom displays, collateral, and product materials are current, visually appealing, and support the Anthony & Sylvan brand. Lead customer material selection consultations by proactively scheduling and conducting appointments, providing design guidance and product recommendations, educating homeowners on product features and performance, managing expectations, and recommending upgrades that enhance both the customer experience and project profitability. Manage customer projects and documentation by maintaining customer files, responding to customer questions, processing change requests and addendums, documenting material selections, updating meeting schedules and forecasts, following up on pending orders, and ensuring accurate and timely project records. Support sales performance and business development by tracking and reporting upgrade sales, presenting company-approved marketing and sales information, partnering with the Sales Manager to coordinate showroom improvements and sales events, and identifying opportunities to maximize option sales and showroom performance. Maintain accurate reporting and business systems by updating CRM records, preparing activity logs, sales disposition reports, customer meeting forecasts, and other performance reports to support sales objectives and operational decision-making. Maintain product expertise and customer-focused solutions by staying current on product offerings, design trends, and customer preferences to provide informed recommendations and enhance the overall material selection experience. Support divisional operations by assisting with customer surveys, performing additional sales administrative and operational duties as assigned, and consistently following Anthony & Sylvan Pools' policies, procedures, and service standards . QUALIFICATIONS – Knowledge, Skills & Abilities Education Bachelor’s degree preferred Licenses/Certifications None required Years of Experience 3+ years of customer service or business-to-consumer (B2C) sales experience preferred Required Skills & Abilities Strong customer service orientation and relationship-building skills Excellent verbal, written, interpersonal, and presentation skills Strong organizational skills with exceptional follow-up and attention to detail Ability to work effectively under pressure and meet deadlines in a fast-paced environment Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Working knowledge of Customer Relationship Management (CRM) systems Ability to work collaboratively in a team-oriented environment while remaining self-motivated and results-driven Proven consultative sales, negotiation, and closing skills with the ability to influence customer decisions a plus Travel Requirements Local travel as needed Other Requirements Ability to work evenings, weekends, and occasional holidays as business needs require Strong work ethic with the commitment and flexibility needed to achieve sales goals Positive, professional, and outgoing demeanor PHYSICAL REQUIREMENTS Ability to work in outdoor environments under varying weather conditions Ability to lift and carry up to 30 pounds; often greater than 30 pounds Ability to stand, walk, climb, stoop, kneel, crouch, and crawl Ability to communicate promptly and clearly via phone and computer Ability to drive or travel between job sites as needed ACKNOWLEDGEMENT Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing. #IND123 About Anthony & Sylvan Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com. About the Role As a Selections Consultant, you’ll help homeowners bring their dream backyard to life by guiding them through one of the most exciting stages of their pool journey—selecting the finishes and features that personalize their investment. You’ll lead one-on-one design consultations, provide expert recommendations, and help customers make confident decisions while identifying upgrade opportunities that enhance both the project and the customer experience. This role is perfect for someone who enjoys combining design, relationship-building, and consultative sales to create exceptional results for every homeowner.