Site Reliability Engineer

Company Description Alana AI has been a pioneer in AI and Natural Language Processing (NLP) in Latin America, achieving over US$3M in sales while revolutionizing how brands and customers connect. With years of experience transforming conversations into meaningful interactions, Alana AI is poised to enter an exciting new chapter. Driven by a vision for smarter and more human technology, we are shaping the future of customer experience. Role Description This is a remote role for a Site Reliability Engineer. The engineer will be responsible for ensuring the reliability, availability, and performance of systems and infrastructure. Tasks include monitoring, troubleshooting, automating solutions for infrastructure challenges, and collaborating closely with the software development teams to support application integration and deployment. The role will also involve maintaining system administration and optimizing processes to enhance system efficiency. Qualifications Experience with Site Reliability Engineering and troubleshooting skills to maintain high system availability and resolve incidents effectively. Proficiency in Software Development with experience in designing, implementing, and maintaining software systems and tools. Knowledge of System Administration, including user management, operating system configurations, and managing enterprise systems. Expertise in Infrastructure and deployment, including cloud technologies, monitoring tools, and system automation frameworks. Strong problem-solving abilities and a proactive approach to identifying and addressing system inefficiencies. Excellent communication skills and ability to collaborate across multidisciplinary teams in a remote work environment. Experience with DevOps practices and tools is a plus. Bachelor’s degree in Computer Science, Engineering, or a related field.