Snr Manager: Network Operations

Structural Information Job number: 10026681 Job title: Snr Manager: Network Operations Job grade: M4 Group/ BU: Openserve Division: Openserve Span of control: 5-10 Reports to: Executive Management Core Description Responsible for the effective management of a Network Operations business plan that will enable innovative, current and future, infrastructure in a dedicated area/ region. Implement and manage engineering build and field operations with a strong focus on the efficiency and reliability of the core and access network including all cable infrastructures in the dedicated area/ region including rehabilitation of the network. Implement and manage effective fulfillment and assurance processes, as well as the end-to-end process flow to create and maintain a positive customer experience. Job Responsibilities Management of the Network Operation's business plan Develop and execute the area's business plan Obtain required information from key role players Identify, and ensure the implementation and tracking of targets & goals for environment Implement and manage access engineering build and field operation Ensure an efficient and reliable core and access network including all cable infrastructures Project Management implementation Effective management of fulfillment and assurance processes Ensure that customers are connected to the network Ensure that quality & timeline requirements are met Manage the performance, productivity, development and wellbeing of own team: Effective people management Provide appropriate training and development initiatives Establish conducive work environment Manage employee health & safety Develop a high-performance team Manage the performance, productivity, and wellbeing of own team Implement human capital plan and work force planning Ensure leadership and performance aligned with culture and values Efficient management of functional area: Build and maintain efficient relationships with key internal,external stakeholders and service providers Manage and control activities outsourced to contractors and ensure quality checks Manage and control installations (wireless & fibre) Manage and control network & cable maintenance and faults Manage and control network rehabilitation Manage and control quality audits Monitor and mitigate risks (including business continuity and operational risk management) within the network environment Support strategic projects led from Openserve Manage OPEX and CAPEX budget, expenditure and performance reporting Ensure legal compliance and corporate governance Implement and adhere to Openserve policies and procedures Drive BBBEE Diversity targets Core Competencies Functional Knowledge Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operationalv System Functional Skills Conceptual Ability; Communication; Performance Achievement; Problem Solving; Relevant Technical; Diversity Management; Change Management; Ability to examine information Attitudes/ Leadership Competen Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Adopting practical approaches, Examining information Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values cies Certifications Education NQF 7: Bachelor's Degree/ Advanced Diploma Experience 7 Years relevant experience, of which at least 2 years on management level Additional Information Special Requirements Physical Requirements Key Stakeholders Customers Labour Suppliers/ Service Providers Partners Internal customers External customers Mobile Cellular Networks