Social Listening & Insights Manager

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients. With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation. At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us About the Role We are looking for an experienced Social Listening & Insights Manager to join our Intel team and play a key role in shaping brand and marketing strategies for a diverse portfolio of clients, including well-known brands across B2B and B2C industries. As part of a small but highly influential research and insights team, you will take ownership of ongoing social listening programs, lead ad hoc research assignments, and support broader strategic and new business initiatives. Working closely with our Strategy, Account, and Creative teams, you will turn social conversations and other research findings into meaningful insights that inform brand strategy, uncover opportunities, and help our clients make better decisions. Your work will also contribute to Gravity Global's proprietary F.A.B. framework, using social listening intelligence to support our understanding of brand performance and inform strategic recommendations. This is an opportunity for a hands-on insights professional who enjoys combining analytical thinking with storytelling, thrives on variety and independence, and wants to see their research make a tangible impact across a wide range of clients and industries. Key Responsibilities Own social listening projects end-to-end , from understanding client objectives and developing research approaches through execution, analysis, reporting, and presentation. Execute social listening research , including developing and refining Boolean queries, extracting and cleaning data, and analyzing conversations, sentiment, themes, and trends. Develop and present insight-driven reports and presentations, translating research findings into clear narratives, strategic implications, and actionable recommendations. Conduct complementary secondary research , leveraging syndicated data, desk research, and competitive intelligence to enrich and validate findings. Manage multiple projects and stakeholders, working independently while collaborating with internal teams and presenting findings to clients. Support broader agency needs , including strategic planning, desk research, primary research initiatives, and new business opportunities. Skills, Knowledge and Expertise 4+ years of relevant experience , ideally in insights or research roles within an agency or consultancy, with substantial hands-on social listening experience. Strong technical proficiency in social listening, including Boolean query development, data cleaning, sentiment analysis, dashboard management, and platforms such as Brandwatch, Talkwalker, or Sprinklr. Strong analytical and critical-thinking skills, with a demonstrated ability to move beyond descriptive reporting to meaningful insights and recommendations. Excellent written and spoken English , including the ability to interpret nuanced language, develop well-structured client-ready reports, and confidently present findings. Experience working with B2B clients or complex industries , including the ability to understand unfamiliar technical subjects, terminology, and decision-making dynamics. Experience with secondary research and syndicated data , including tools such as GWI, Statista, Mintel, WARC, or similar sources. Strong project management and organizational skills , with a proven ability to manage competing priorities, work proactively, and deliver high-quality work with limited oversight. Proactive problem-solving , able to anticipate needs, identify issues early, and recommend solutions. What we can offer: While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career. Key aspects of being part of the Gravity Global community: 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success. 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential. 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success. 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence. 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off. 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme. 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life. 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture. Important Disclosure: At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage. Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law. If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.