Specialist Pre Litigated File Handler

The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities · To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims · Specialist criteria may include but is not limited to: - Fatalities and serious injuries - GDPR, defamation and PR sensitive claims - Multi Defendant claims - Policy coverage issues - Any claims as agreed with the client · Maintain accurate data on relevant case management system · Comply with set client SLA’s · Ensure quality service standards and productivity levels are maintained to a high standard · Allocate new claims and set strategies · Carry out supervisory tasks appropriate to level · Assist with training and mentoring team members · Undertake appropriate additional tasks provided by the Team Leader · Attend Client review meetings and assist with client project work where applicable Skills, Knowledge and Expertise · Minimum 5 years claims handling and casualty experience · Experience dealing with quantum up to £100k · Significant experience dealing with specialist claims with complex liability and quantum issues · Excellent attention to detail · Strong communication and negotiation skills · Effectively prioritises workload · Experience providing training or mentoring and supervising Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation