Specialist, Quality (Technical Training)

Job Title: Specialist, Quality (Technical Training) Job ID: Job Code: 46785 Job Location: Greenville, TX Job Schedule: Start 5-8’s, M-F, will have to flex across all shifts to support training needs Job Description: This position is responsible for supporting the deployment and administration of Technical Training programs and Learning Management System (LMS) applications across the Integrated Mission Systems (IMS) Greenville facility. Partnering closely with stakeholder groups, subject matter experts, and content owners, this role provides facilitation and guidance on training and learning requirements to ensure alignment with contractual and regulatory obligations, as well as enterprise training policies, processes, quality standards, and learner experience expectations. The role utilizes LMS tools and established processes to manage training programs and courses, maintain accurate learner records, and produce reports on learning activities. Additionally, this position requires an understanding of facility roles to effectively support compliance with training requirements driven by contractual and regulatory needs and the ability to effectively work collaboratively with a variety of levels across the field. Essential Functions: • Assist in defining, developing, and maintaining documented training processes, procedures, and practices related to Technical Training and other assigned responsibilities. • Develop comprehensive training packages, including learning objectives, curriculum materials, presentation content, and assessments to measure training effectiveness. • Provide in-person support for all learning activities by monitoring learner progress, assisting users onsite, and performing required system testing and maintenance. • Respond to incoming learners and guide them through testing and training requirements; accurately and efficiently assign learning curricula and completions within learner profiles. • Deliver high-quality and timely customer service and provide daily onsite support for manager and employee training inquiries. • Manage training initiatives, course assignments, and related analyses to ensure accurate distribution and timely completion of required learning. • Develop tools, materials, and resources that enhance training delivery for functional areas and support customer and organizational needs. • Coordinate onsite training logistics, including instructor assignments, scheduling, communications, classroom setup, and operation of multi-level computer networks and audio/visual equipment. • Support the scheduling and proctoring of required examinations and maintain accurate filing, retention, and auditing of all training documentation. • Perform routine administrative tasks such as data entry, record retention, and uploading information to the LMS and related systems with accuracy and attention to detail. • Contribute effectively as a team member and participate in project teams, process improvement initiatives, and cross-functional efforts. • Demonstrate proficiency with standard office productivity tools—particularly Excel—and training-related software. • Manage multiple assignments simultaneously while maintaining accuracy, quality, and organization. • Communicate clearly and professionally through both written and verbal channels. • Maintain strong attention to detail and ensure a high level of accuracy in all reporting and documentation. • This is an in-person position. You must be physically present onsite to support learners and training activities. • Ability to work extended hours and support training needs across all shifts, including off-shift or weekend schedules, as required. • Ability to obtain a US Government Secret Clearance. Qualifications: Bachelor’s degree and a minimum two years of prior related experience or two years post-Secondary/associate’s degree and a minimum of six years of prior related experience. Graduate Degree or equivalent with zero to two years of prior related experience. Responsible business experience related to LMS administration, or database management or an equivalent combination of education and experience is a plus. Preferred Qualifications (Desired Skills/Experience): • Working knowledge of Success Factors LMS or other learning management system (LMS) applications (desired). • Working knowledge of Microsoft Teams, Power BI, SharePoint, and Articulate 360. • Demonstrated positive team-player attitude and a continuous learner mindset. • Strong customer service orientation with the ability to support users effectively. • Strong written and verbal communication skills with the ability to engage stakeholders at all levels. • Strong analytical and troubleshooting abilities with a high attention to detail. • Self-directed, proactive, and able to take initiative to drive tasks to completion. • Demonstrated coordination, tracking, organizational, and time-management skills (multi-tasking). • Proficiency with Microsoft Office applications, particularly Excel and PowerPoint. #LI-RW1 #LI-onsite