Sr. Engineer (Customer Quality)

KEY RESPONSIBILITIES Customer audits and timely closure of audit findings. Work closely with process and production teams to achieve customer requirements. Conduct periodic review meetings with export customers and present quality performance. Perform monthly customer portal reviews and ensure timely response to actions. Lead field failure analysis and implement corrective actions. Manage customer complaints and coordinate containment actions. Prepare and monitor CAPA implementation and effectiveness. Conduct dock audits and outgoing quality verification. Support PPAP submissions and customer approvals. Apply 8D methodology, 7QC tools, SPC and MSA to resolve quality issues. Monitor customer scorecards and drive continuous improvement initiatives. JOB REQUIREMENTS Education: Bachelor Degree in Mechanical, Production, or related Engineering. Experience: 3-8 years in Process Quality/Manufacturing Quality. Knowledge: 8D, 7QC Tools, SPC, MSA, PPAP, PFMEA, IATF16949, Poka-Yoke and audit systems. Skills: Leadership, analytical thinking, communication, problem solving and team management. Computer Skills: MS Office and ERP/SAP exposure preferred. Ability to operate effectively with executive leadership and Board members Exceptional analytical, problem solving, decision making and financial modeling capabilities IATF 16949, APQP, PPAP, FMEA, SPC, MSA, Customer Specific Requirements, 8D Problem Solving, 7 QC Tools, Customer Audit Management, Field Failure Analysis, CAPA Management and Root Cause Analysis.