(Sr.) Industrial Engineer - Tainan/Hybrid

We are multinational team to collaborate with Fortune 500 client ! You are allow to Hybrid Work(Remote 2 days/week) after you familiar with the job. Key Responsibilities • Work closely with D&E and serve as the primary interface between D&E and Customer Support teams to transform technical knowledge and SOPs into standardized service procedures. • Support on-site testing and validation activities to build product and system knowledge, enabling effective procedure development and knowledge transfer to Customer Support teams. • Develop, maintain, and continuously improve service procedures to ensure accuracy, usability, and alignment with the latest product and service requirements. • Monitor field feedback, analyze improvement opportunities, and resolve procedure-related comments in a timely manner to maintain procedure quality. • Collaborate with cross-functional stakeholders, including D&E, Factory, and Customer Support teams, to ensure successful procedure deployment and adoption. • Meet individual performance objectives by consistently delivering at least one procedure creation and four procedure comment resolutions per week. • Collaborate with software engineering teams to support software industrialization activities and develop service procedure related to software features, releases, and troubleshooting guidance. Qualifications: • Bachelor's degree or above in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline. • Strong analytical and problem-solving skills. • Ability to interpret technical information and convert it into clear, structured documentation. • Strong communication and stakeholder management skills. • Fluent in English, both written and verbal. • Willingness to travel for testing, validation, and customer support activities when required. Nite to Have: • Prior experience with HMI products and systems is highly preferred. • Experience supporting software-related procedures, documentation, industrialization, or customer support activities is highly preferred. • Experience in the semiconductor equipment industry. • Experience in technical documentation or procedure development. • Familiarity with customer support, field service, or engineering operations. • Experience collaborating with global and cross-functional teams. • Ability to work across both hardware and software domains and serve as a bridge between engineering, customer support, and field organizations.