Sr.Program Manager – Contact Center Transformation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Program Manager – Contact Center Transformation based in United States.

This role sits at the center of large-scale digital and operational transformation initiatives, focused on redefining and modernizing enterprise contact center capabilities. The Program Manager will lead complex, multi-stream programs that span technology, operations, and customer experience functions, ensuring successful delivery from strategy through execution. This is a highly visible leadership role requiring strong coordination across global teams, vendors, and senior stakeholders. The environment is fast-paced and transformation-driven, with significant emphasis on cloud-based contact center platforms such as Amazon Connect. The role blends strategic planning with hands-on program execution, including governance, risk management, and performance tracking. You will play a critical role in shaping customer experience outcomes while enabling operational efficiency at scale.