Store Manager (Kuala Lumpur) - Pipeline Hiring

You, as the Store Manager, are responsible for the overall performance of an individual store. In this role, you lead a team of people to ensure the store is run in the most efficient way. By securing both direct and indirect customer service, you ensure the success of the location to maximise profit. Lead and grow your Management Team to grow the business, guiding through the whole employee life cycle (recruitment, performance, appraisal, reward, development, exits) Co-create with the Floor Managers and the Visual to increase performance and maximise profit, as well as develop your local sales strategy Contribute to the Area Team's sales strategy with your own, providing feedback regarding figures and allocation and all other relevant topics Report to the Area Manager Plan turnover and hours short and long term together with your Floor Managers to secure effective schedule planning Oversee the successful implementation of the commercial plan into the VM and FM's store experience plan, adapting it together to the local customer needs Provide constructive feedback to the Management Team and be open minded to different ways of working Monitor and control all variable costs (profit and loss) and work with the COR and the team to avoid stock loss, and coordinate annual inventory Responsible for a safe working environment for customers and staff, respecting all legal requirements (safety, security and administration guidelines and routines) Supervise with the COR to ensure the store is compliant with all banking & audit guidelines Work with H&M support office regarding country specifics, security, payroll, facility et al. Plan, communicate and implement the long-term strategy for your store regarding turnover, KPIs and staff levels, as well as monitor variable costs in order to maximise profit Organise store routines efficiently (daily routines, delivery- and stock routines and suchlike) Analyse weekly, monthly and quarterly sales figures, selling reports and KPIs, create the necessary actions for your store's business needs in order to maximise performance Evaluate service results and develop actions to increase the service experience Support budget forecasts and selling targets, by providing local knowledge and insights Ensure all Sales Advisors and Managers receive the appropriate level of training Secure succession planning by identifying future talents and formulate clear and challenging goals to assist with their development Act as a customer service role model Review and manage employee performance regularly and fairly, according the law and our guidelines. This is a pipeline posting for a future hiring in the Kuala Lumpur area. We are building a talent pipeline for this role ahead of a planned hiring window in early 2027. Interviews may not begin before then. Benefits We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here . In addition to this, you will also receive: 25% staff discount across all H&M Group brands Clothing Allowance Annual Leave Development Opportunities Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.