Store Manager - Tapestry - Kramerville

Reporting to the Regional Manager, the Store Manager will be responsible to plan and coordinate the operations of the Store, overseeing the selling of products to customers and ensuring service excellence is achieved. Take direct responsibility for the profitability of the store by ensuring the set targets are met Ensure staff are taught correct sales procedure and have a good knowledge of the product Maintain a high level of customer service Assist customers and provide information Ensure complaints from customers are resolved quickly Inform staff of new lines and any changes to the prices Manage staff rosters Coordinate and conduct stock take Keep and analyse records of sales figures and financial transactions, inclusive of filing. Implement and oversee security procedures Manage staff when necessary Must have a matric certificate (Grade 12) Experience: 4 - 5 years’ experience in a furniture retail environment with a minimum of 3 years’ experience in a managerial or supervisory role Industrial Relations experience Skills: Planning, organisational and time management skills Strong leadership skills Good communication skills Good knowledge of sales techniques Computer literate Strong accuracy and attention to detail Behaviours: Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness Builds Networks - establishes and nurtures internal and external relationships to create robust, and mutually beneficial, partnerships Customer Focus - understands, anticipates, and meets the needs and expectations of customers Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.