Store Operations Manager (GM)

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our San Jose, CA store located at 42 S 1st St, San Jose, CA 95113 and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!   Comp & Sweet Position Perks: ·       Starting at $27.00/hr. + bonus compensation package. ·       a $50.00 per month cellphone data plan stipend. ·       excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. ·       401K with contribution match. ·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. ·       Enrollment in our Cookie College learning/training platform. ·       free cookies, awesome swag and so much more!   Job Duties & Position Focus: ·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. ·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. ·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. ·       Manage and audit inventory to maintain proper controls. ·       Create and execute fun, local marketing drops. ·       Create and drive in-store recognition programs/contests.   What we seek: ·       3+ years of management/leadership experience in a restaurant or retail establishment ·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)   ·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business ·       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests ·       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System ·       Familiarity with using commercial convection ovens - a plus