Strategic Support Officer (Quality Assurance)

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Strategic Support Officer Job Summary: Responsible for developing, implementing, maintaining and continuously enhancing the Quality Assurance and Improvement Program (QAIP) for the Bank and its subsidiaries. Ensures conformance with Global Internal Audit Standards, BSP requirements, Audit Committee directives and Internal Audit methodology. Provides independent quality reviews, methodology governance, audit quality assessments and performance reporting. Oversees QAIP implementation across subsidiaries in accordance with the Group Supervision Policy. Responsible for developing strategic and operational enhancements to the Group’s approach and methodology, including policies and operating manuals and guidelines and for providing primary support to the Group Head and Division Heads in implementing these enhancements vis-à-vis the audit plan whereby risk-based, independent and objective assurance, advice and insight – through reviews of the Bank’s various processes and functions – area optimally provided to aid in enhancing and protecting organizational value Assists the Group Head in carrying out the conduct of examination and overall assessment activity within the Bank to ensure the adequacy and effectiveness of internal controls system Role Exposure: QAIP Management and Audit Engagement Quality Reviews Develop and maintain the QAIP framework, policies, standards, templates and scorecards. Perform ongoing monitoring and periodic internal assessments of audit activities. Prepare QAIP reports and monitor remediation of quality findings. Review audit planning, risk assessments, testing, documentation and reports. Challenge audit scope, ratings, conclusions and recommendations where appropriate. Coordinate internal assessments and external quality assessments. Maintain evidence of conformance with professional standards. Coordinate QAIP implementation across subsidiaries under the Group Supervision Policy. Assess subsidiary audit functions for adherence to Group standards. Consolidate QAIP metrics and report material concerns to the CAE and Audit Committee. Support competency assessments, training programs and continuous improvement initiatives. Strategic Support Understands the strategic direction of the Bank, especially on governance, risk and controls, and assists in identifying and developing the impact of such on the objectives and responsibilities of IAG Leads and performs periodic and continuing reviews of IAG’s current policies and practices vis-à-vis these strategic objectives and develops a plan or manages regular engagement within the Group and with relevant stakeholders to support these reviews Assesses emerging risks and changes in regulatory and operating landscape that may require updating of annual audit plan and IAG priorities or strategies Assists in managing the projects or activities necessary to develop and revise existing policies and practices in line with the strategic initiatives of the Bank and the Group, including plotting target milestones and timelines, manpower requirements, and coordination with other units within and outside of IAG Ensures that modifications and enhancements to the IAG organization and practices continue to comply with regulatory requirements and other professional standards Identifies red flags or areas of concern impacting the success of the project or enhancement activities and/or works with various stakeholders to identify such red flags Works with the IAG Head and other relevant resources to resolve red flags and other issues Ensures the creation and maintenance of all written documentation, including system and user manuals, policies and procedures, key result areas and performance indicators, and documentation of modifications and enhancements to the IAG organization and practices Perform other tasks assigned by the IAG Head or based on pertinent Instructions of the Audit Committee Alternate / Peer Reviewer Supervises and monitors implementation/execution of the audit plan and adherence of the relevant or affected Division with established working standards and budgets Oversees the direction of the detailed audit programs and strategies for effectiveness and applicability on a continuing basis Reviews the preliminary risk assessment of key Bank processes under review, together with the Division and/or Department Head, and provides inputs and feedback on the scope and coverage of audit work. identified and appropriate actions are identified and properly considered by the auditee/management Reviews audit report drafts prior to submission to IAG Head Evaluates status of management actions taken/to be taken to initiate escalations, as needed. Coordinates with the IAG Head in case of dissent on revised action plan and/or target resolution date of In support of the Audit Integration Division, develops and executes strategies which support the effective and efficient attainment of IA group objectives. People Management Directs, guides, develops and motivates officers and staff that s/he works with and evaluates their performances on a periodic basis Ensures that auditors are equipped with adequate training and the Division has adequate and right mix in terms of knowledge, skills, experience, and professional certifications, to meet the requirements of regulations and achieve the audit objectives Conducts refresher courses, trainings, and echo or in-house trainings, as requested Qualifications: At least 5 years of relevant Quality Assurance experience within Internal Audit. Strong background in: Audit Standards Quality Assurance and Improvement Programs (QAIP) Risk Assessment Audit Monitoring and Governance Industry Experience Preferably from: Local or international banks Audit firms with banking clients Internal Audit QA functions Professional Certifications CIA (Certified Internal Auditor) preferred. CPA (Certified Public Accountant) (good to have but not required). Other Details: Rank: Senior Officer Unit: Office of the President / Internal Audit Group/ Transformation Strategy & Governance Location: Metrobank Center, BGC, Taguig City