Student Support Officer

Job Purpose The Student Experience Support Officer will support the Central and College teams in a variety of student-focused functions at the College. The role holder will play an important support role in ensuring the enhancement of student experience from pre-arrival and throughout the student journey in College. Main Duties and Responsibilities External/Reception Deal with College and student enquiries in person, via Teams, Whatsapp and over the telephone and give a warm welcome to students and visitors Act as first point of contact on reception desk, responsible for maintaining shared reception spaces and creating positive, welcoming environment Arrival Monitoring and Registration Support Maintain oversight of student travel and arrival plans including expected arrival dates and support students experiencing delays Liaise with relevant stakeholders regarding student arrivals and onboarding progress Support the OIEG Head Office & College teams in managing the pre-arrival inbox and ensuring accurate and up-to-date pre-arrival information is always available to all stakeholders Work closely with College team, Head office team and pre-arrival advisors to ensure all pre-arrival pre-requisites are fulfilled so students join their course on time, ensuring local resources are communicated to Pre-arrival officers and students Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management Communicate with incoming students in regard to pre-arrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc Coordinate face-to-face registration activities with students and university partners Contact students to confirm registration appointments and attendance, ensure students understand what documentation they are required to bring to registration Monitor registration completion and escalate concerns as appropriate Administrative Support Assist the College team report students at risk of falling below the required attendance level in accordance with established rules Assist the College team report students at risk due to academic performance in accordance with established rules To assist with the preparation of reports/records of meetings and to attend where appropriate Follow up with students where information is required from them Updating of staff and student notice boards (physical and on-line) Working with the IT systems of both Oxford International and Sheffield Hallam University Prepare rooms and materials for teaching and examinations when necessary Support on collection and collation of student satisfaction surveys for internal reviews, validation and accreditation processes (prearrival and exit surveys) Support teaching staff with assessment administration including examination preparation Supporting academic staff with administration Students Providing basic student welfare services within the College and ensuring students are informed and have access to the specialised Student Services provided by Sheffield Hallam University and OIEG Ensuring students are engaged with events and activities relating to their course and overall student experience General Maintain accurate student records and data across relevant systems Produce reports and updates on onboarding and registration activity Work collaboratively with internal teams, university partners and external stakeholders Contribute to the continuous improvement of onboarding processes and the student experience A willingness to be flexible towards duties & adaptable to change Developing a key understanding of the College & University policies & procedures Occasional out of hours work during peak periods such as Registration and Welcome Weekend Proactively undertake professional development necessary for the effective performance of the role Person Specifications Legal Status Eligibility to live and work in UK Qualifications Certified IT skills (Desirable) First Aid trained (Desirable) Experience and knowledge Office/administrative experience Worked in a Further or Higher Education institution Experience working with complex spreadsheets/databases PA/Reception experience (Desirable) Experience of working with international students/non-English (Desirable) Skills and Abilities Excellent written and verbal communication skills in English Exceptional organisational skills Excellent IT skills (Excel and Microsoft Office programmes) Ability to work without close supervision and to set own priorities Experience of creating presentations, engaging visual content (e.g. posters, guides) (Desirable) Event planning experience (Desirable) Personal Qualities A sympathetic approach to international students A positive, ‘can-do’ approach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Warm and welcoming personality Experience of living/studying overseas (Desirable) Disclaimer This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children and young people. All applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and, where appropriate, online searches of publicly available information as part of our safer recruitment procedures. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.