Supervisor, Tea Around Town

We are seeking a highly motivated and experienced professional to oversee the operational aspects of Tea Around Town in our newest operational location: Atlanta. In this role, you will be responsible for the Tea Around Town experience and play an important role in supporting organizational growth and ensuring seamless execution of business operations. The ideal candidate will be highly organized with exceptional attention to detail and a proven track record of creating great customer experiences. Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency. Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.Supervisor Responsibilities:Coordinate daily schedules and ensure appropriate coverage for staffCoordinate and confirm daily catering ordersCommunicate the food predictions to the caterer Monday/Wednesday/Friday Ensure all materials needed for the day are sent with the Tea Bus operationProvide relief where needed amongst staffManeuver to assist cover any call outsFacilitate ticket scanning and customer boardingCoaching and training as neededReport any inventory/bus needsCommunicate daily operations in comprehensive reportsCommunicate any challenges with the WDC Operations for supportMaintain a level of high standards to ensure a “WOW” experienceExperience:Previous experience in the hospitality or food service industry is preferredKnowledge of culinary terminology and food preparation techniques is beneficialStrong time management skills to prioritize tasks effectivelyExcellent customer service skills to provide a positive dining experience for guestsAbility to work in a fast-paced environment while maintaining attention to detailExperience with bussing tables and maintaining cleanliness in the dining areaPlease note that this job description is not exhaustive, and additional duties may be assigned as needed.