Supplemental Claims Analyst

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary In this role, you will oversee the adjudication and processing of supplemental insurance claims. Your responsibilities include managing claims from intake through payment, ensuring accuracy, and providing exceptional customer service. You will handle appeals and complaints, manage complex claims, and develop claim management strategies. This position also involves training and mentoring team members, leading continuous improvement initiatives, and maintaining effective communication with various stakeholders. You'll collaborate with internal teams to enhance processes and ensure high-quality work. Key Responsibilities Manage and adjudicate supplemental insurance claims, ensuring accurate and timely claim resolution. Review and resolve appeals, complaints, and complex claim issues while maintaining compliance with established policies and procedures. Train, mentor, and support team members to promote knowledge sharing, performance improvement, and professional growth. Lead continuous improvement initiatives and actively participate in projects that enhance operational efficiency and service quality. Effectively work in a remote environment while managing multiple priorities, meeting deadlines, and maintaining high productivity. Skills and Background You’ll Need Education: High School Diploma or GED. Higher education is preferred. Experience: 2 years of experience in employee benefits, insurance, or financial services. Minimum 1 year of supplemental claims experience, including Hospital Indemnity, Accident, and Critical Illness products. Minimum 1 year of experience working with ClaimsVantage, V3locity, and Correy systems. Proven experience managing claims and supporting claimants through the claims process. Proficiency in Microsoft Office applications, including Word, Outlook, and Teams. Experience with supplemental benefits and/or insurance claims administration. Strong knowledge of supplemental insurance products and complex claims management. Experience training, mentoring, and supporting team members. Demonstrated ability to manage high-stress situations and resolve complex issues effectively. Key Behaviors of a Successful Candidate Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary. Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation. Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistance An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: $49,250.00 - $72,250.00 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.