Team Lead, Collections

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role Summary You'll lead a team of collections analysts and own the timely, accurate collection of receivables across [regions / customer segments]. You'll drive cash flow, reduce overdue balances and DSO, resolve disputes and coach your team to build strong customer relationships. You'll work closely with Billin g, Sales, Customer Success and Credit Risk. Key responsibilities Lead, coach and develop a team of 7+ collections analysts, setting clear KPIs and objectives, hold regular 1:1s to monitor progress, and manage team performance effectively Own collection targets, including overdue balances, DSO and cash receipts, and report progress to senior stakeholders Review the aged debt portfolio, prioritise high-value and high-risk accounts and set collection strategies Lead regular debt review meetings, ensuring clear actions, ownership and follow-up on overdue and high-risk accounts Identify accounts at risk of bad debt and ensure timely escalation, documentation and recommendations for provisioning or write-off Manage escalations and resolve invoice disputes with Billing, Sales and Customer Success Ensure accurate cash application, allocation, credit offset, unpaid cash and account reconciliation Support credit risk activity, including credit holds, payment plans and inputs to bad debt provisioning Prepare weekly and monthly collections reports, forecasts and variance commentary Identify and drive process improvements and automation opportunities across the Order to Cash cycle Work collaboratively across Finance, Sales, Billing, Legal and Customer Success to address root causes of overdue debt and improve the overall customer payment experience Ensure compliance with internal controls, audit requirements and company policies Build a positive, inclusive and high-performing team culture Ad-hoc projects to support the business Skills and experience Essential 5 years' experience in collections, credit control or accounts receivable, including 3 years in a team lead or supervisory role Strong understanding of the Order to Cash process and AR metrics (days sales outstanding, ageing, collection effectiveness index, average days delinquent) Proven ability to manage and motivate a team to meet targets Excellent communication and negotiation skills, with confidence engaging senior customer contacts Strong analytical and Excel skills Experience with an ERP or AR system (for example [NetSuite / AI / Salesforce / Navision) Desirable Bachelor's degree in finance, Accounting, Commerce, CICM or a related field (or 5+ years equivalent experience) Experience in SaaS, technology or automotive sectors Exposure to multi-currency and multi-region collections Experience working in fast paced complex environment Experience with collections tools or automation (for example [AI / Power BI) Familiarity with process improvement methods Behaviours and competencies Takes ownership and accountability for results Puts the customer first, with a calm and professional approach to difficult conversations Coaches and develops people Pays attention to detail and stays committed to control and compliance Collaborates well, adapts quickly and works comfortably in a changing environment What we offer [Benefits, flexible working, learning and development. To be confirmed by HR.] Equal opportunity Keyloop is committed to building an inclusive workplace. We welcome applications from all qualified candidates, regardless of gender, age, race, religion, disability or any other protected characteristic. We offer reasonable adjustments on request. This is a draft. HR and Talent Acquisition must review grading, salary banding, legal wording and the standard JD template before publication. Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."