Team Leader

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Expectations on Role and Responsibilities: He/she remains active part of the sales force, with sales & CRM targets, commissions on sales, but taking over responsibilities on some specific tasks No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling, etc...) based on his/her manager’s needs. Point of reference for Client Advisors on all store policies and procedures. He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent. Ensure the appropriate onboarding of new hires. Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts. Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations. A top performer in sales and KPIs: Has a proven selling and clienteling skills. Top performer in sales and KPIs Has a collaborative mindset. Has excellent communication and story telling skills. Strong knowledge on store operation Strong product knowledge to support the team in product maintenance, replenishment, display. Is a contributor to the correct operations of the store. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.