Technical Account Manager

ABOUT OUTTAKE Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks.   Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team.   Outtake is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers. ABOUT THE ROLE Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you’ll live at the intersection of customer needs, product capabilities, and internal execution. If you’re customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you. RESPONSIBILITIES - Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos - Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration - Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution - Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps - Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability WHAT YOU’LL NEED TO BRING - 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success - Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms - Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders - Excellent communication skills with the ability to explain complex concepts clearly and confidently - Highly organized and capable of managing multiple customer engagements at once - Natural curiosity and genuine passion ****for product excellence and continuous improvement - Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building BONUS POINTS - Hands-on agent experience: Exposure to setting up and configuring AI agents - Experience at a fast-paced start-up: You’ve already cut your teeth at an early-stage start-up or other high growth environment - Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking LIFE AT OUTTAKE - Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter. - Health: 100% company-paid medical, dental, and vision for employees. - Time Away: Flexible PTO. We trust adults to manage energy, not clock time. - Culture & Team: Annual company retreats and regular in-person events. Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.