Technical Service Manager Refining Catalysts

Location: Ataşehir Working type: Hybrid WELCOME TO BASF BASF is a leader in innovative catalysts for the petroleum refining industry. Through its Fluid Catalytic Cracking (FCC) catalysts, additives, and expert technical services, the business helps customers maximize the production of high-value fuels and petrochemicals while addressing their unique operational needs. With a strong focus on customer-driven research and development, BASF continuously develops innovative solutions that enhance refinery efficiency, flexibility, and profitability. WHAT YOU CAN EXPECT As a member of BASF's Global FCC Technical Service team, you will play a critical role in maximizing customer value, refinery performance, and business growth across our FCC catalyst portfolio. Acting as a trusted advisor to customers and a key link between commercial, technical, manufacturing, and innovation teams, you will drive technical excellence, strengthen customer partnerships, and help shape the future of FCC technology solutions. Play a critical role BASF's FCC Technical Service team, providing expert support on catalyst performance, additive applications, troubleshooting, and refinery unit optimization to deliver outstanding customer outcomes. Build trusted relationships with refinery customers by leading technical reviews, site visits, startups, turnarounds, and performance assessments, while serving as a key technical advisor. Partner with Commercial, R&D, Manufacturing, Product Management, and Global Technology teams to support customer retention, drive business growth, and successfully develop and commercialize new solutions. Deliver technical excellence through catalyst evaluations, refinery data analysis, and resolution of complex FCC operating challenges, ensuring recommendations align with both customer and business objectives. Drive operational effectiveness by supporting technical projects, resource planning, customer deliverables, and continuous improvements to processes, tools, safety, quality, and regulatory compliance. Liaise with industry experts, licensors, laboratories, and consultants to ensure high levels of service delivery to our customers WHAT YOU OFFER You must hold a Bachelor's, Master's, or PhD degree in Chemical Engineering, Chemistry, Materials Science, or a related technical discipline. Minimum of five years of direct Fluid Catalytic Cracking (FCC) experience gained within a refinery, licensor, catalyst or additive manufacturer, or a combination of these environments. Ten or more years is preferred. Candidates without direct FCC experience will not be considered. Working knowledge of refinery operations and economics, including the operational and commercial factors that influence FCC unit performance and customer decision-making. Proven experience leading technical teams and delivering complex, cross-functional projects in a customer-focused environment. Demonstrated ability to evaluate FCC catalyst performance, analyse refinery operating data, troubleshoot technical issues, and develop actionable recommendations. Strong business acumen, communication, and stakeholder management skills, with the ability to explain technical recommendations clearly and connect them to measurable customer value. Ability and willingness to travel approximately 30% of working time.