Technical Service Rep

Primary Purpose The primary purpose of this position is to provide top-notch product support to internal Tnemec personnel, external customers, and agency representatives and their staff. Tnemec Technical Services offers a comprehensive range of product support for all Tnemec products, from specification to application, and throughout the entire service-life cycle of a product. Duties and Responsibilities The primary duties to be performed, with a strong emphasis on general responsibilities, include: Continuously develop expertise in the coatings industry, including: Corrosion prevention o Industry standard test methods Industry standard specification requirements Leverage field experience to provide practical and effective solutions to customers and contribute to the team's overall knowledge base (experience in field painting is a plus). Enhance knowledge and skills in the following categories: Coatings technology Application and equipment techniques Inspection equipment and techniques Test methods and equipment Advanced written and verbal communication skills Perform department tasks as assigned, including but not limited to: Product complaint investigation Product support via telephone and email correspondence Fieldwork, including: Job start-up support Product complaint troubleshooting New product demonstrations Failure analysis sample collection Assist with equipment rental and staffing support for plural applied coatings, ensuring efficient and effective project execution. Other fieldwork as deemed necessary Laboratory work, including: Material application evaluations (MAEs) Formal adhesion testing of Tnemec products over various products and substrates Product demonstrations Ad hoc product testing Sample-chip analysis Product support via written correspondence, including: Technical Service Preliminary Research Summary Reports on generic analysis and overcoat analysis Product failure analysis Field trip reports Customer form letters Provide support for the training of: Customers New Agency Representatives Technical services Team Members Qualifications NACE Level 2 CIP certification Proven history of high-quality performance in a similar role Effective written and verbal communication Aptitude for basic mathematical skills Capability to complete assignments independently with minimal supervision Ability to move objects up to 100 pounds Proficiency in handling field assignments with minimal supervision Ability to remain customer-focused in confrontational scenarios Willingness to travel alone regularly on company business, sometimes for extended periods of time Field painting experience is a plus DOT Medical Card TWIC Clearance Ability to obtain security clearance for government/military facilities Ability to obtain security clearance for petrochemical facilities