Technical Support Specialist

RESPONSIBILITIES : • To understand client(s) process' requirements and equipments' interface. • To work on issue(s) and root cause(s) analysis for assigned Ql(s). • To close loop with functional group for issue solution. • To routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues). • To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing. • To participate into the product beta site evaluation to follow and feedback actual evaluation result onsite. • To handle and follow up on escalating issues or tasks forces. • To participate and follow handler's evaluation to reach project's success and provide weekly updates to top management. • To participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues. • To trigger Engineering Change Request for product improvement on performance and quality. • To be responsible for the items defined in personal contract. • Support other Key/Focus account(s) customers when required. • To evaluate new handler's layout, train customer and follow up on-site platform's installation for new Cohu THG customer(s). • To issue Customer's/Technical Bulletin for specific corrective actions or 1 to 1 product update. • To follow thoroughly, processes related to each of the activities needed to achieve respective required results. • Any task that may be assigned from time to time. ESSENTIAL QUALITY EXPECTATIONS : • Proactively identify opportunities for improvement • Seek for continuous improvement in own job processes • Provide accurate reporting • Drive issues until resolved inclusive all needed follow up actions. • Highlight any kind of issues even they are not related to the own department and delegate them to the responsible Cohu staff. • Notify colleagues to follow correct processes and procedures in case they do not. • Update current Cohu processes in case of discrepancies in daily business. Drive generation of new processes if necessary. • Don't think "it is not my problem" in case you detect any issue that can lead to quality issues.