Technical Support Specialist – Defence

Employment Type Permanent Closing Date 16 Nov 2026 11:59pm Job Title Technical Support Specialist – Defence Job Summary Job Description The Opportunity You’ll work directly with customers and technical teams, supporting everything from scheduled video conferences and meeting-room technology through to end-user devices and network-connected services. You don’t need to be a highly specialised network engineer. What’s important is your technical aptitude, ability to troubleshoot logically, willingness to learn and commitment to delivering an excellent customer experience. The role offers variety, with a combination of onsite customer engagement, technical troubleshooting and opportunities to build your capability across a broad range of ICT technologies. Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance. Key Responsibilities Provide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies. Install, configure, maintain and troubleshoot video conferencing and associated AV equipment. Support scheduled video conferences and respond to technical issues affecting meetings and collaboration services. Diagnose desktop, user and connectivity issues and resolve or escalate incidents as appropriate. Support ICT environments incorporating network, wireless, voice, video conferencing and passive infrastructure technologies. Manage incidents and service requests through the customer’s service management platform, working to agreed service levels. Deliver a high-quality onsite experience to customers, including senior and VIP stakeholders. Conduct system health checks and proactively identify opportunities to improve service reliability and customer experience. Work independently and collaboratively with technical teams to troubleshoot and resolve faults. Maintain accurate technical documentation and infrastructure records following changes or maintenance activities. Follow established technical procedures, security requirements and work instructions while escalating complex issues appropriately. Travel between customer locations within the region where required. About You You’re a practical, customer-focused ICT professional who enjoys solving problems and working directly with users. You bring a hands-on approach, strong communication skills and the ability to remain calm and methodical when troubleshooting technical issues. You’ll ideally bring: Experience in desktop support, end-user computing, service desk or onsite ICT support. Exposure to audio-visual, video conferencing or unified communications technologies. Sound understanding of basic networking concepts and connected ICT environments. Exposure to Juniper, Cisco or similar network technologies would be advantageous, but advanced network engineering expertise is not required. Strong troubleshooting and logical problem-solving capability. Excellent customer service and stakeholder communication skills. Ability to follow technical procedures and work instructions while knowing when to escalate. Strong organisational skills with the ability to manage competing incidents, requests and priorities. Ability to work autonomously as well as collaboratively with other technical teams. A curious, adaptable mindset with the ability to quickly learn new technologies and systems. An understanding of workplace health, safety and risk management practices. Flexibility to travel between customer locations and, where required, interstate.