Tenant Participation Officer

Tenant Participation Officer Location – Parramatta, Mount Druitt, Blacktown (Western Sydney) Based Hybrid 80% in office/community Employment type – Temporary roles until June 2027 Grade/Salary – Grade 5/6 $102,936 - $113,579 Your role The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities. What you’ll do Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events. Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community. Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups. Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews. Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities. Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such. Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums. Undertake associated administrative duties. What we’re looking for Proven ability to organise, set up and attend in community engagement activities, including meet and greets, community forums, outreach sessions and local events. Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management. Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials. Ability to build productive relationships with tenants, community groups, government agencies and service providers, while supporting initiatives that improve tenant participation, community connection and access to services. Proven experience with event operations through the efficient movement, setup and management of equipment such as marquees and merchandise, attending and contributing to the smooth delivery of public and community engagement activities. Ability to devise solutions, anticipate tenant and community concerns and previous experience in dealing with tenant communities. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Download the role description and the presentation on Tenant Participation If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Targeted Question 1- In 500 words or less: Reflecting on a challenging situation you have experienced at work, what feedback did you receive or seek, how did you reflect on your own performance, and what changes did you make to improve your effectiveness? Targeted Question 2 – In 500 words or less: please describe a time when you identified a concern, need or opportunity through engagement with customers, clients, residents, tenants or community members. How did you gather and use feedback, what action did you take in response, and what outcomes were achieved? Applications close Wednesday 18 November 2026 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kyle Wiebe at kyle.wiebe@homes.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie.hardy@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website . Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.