Test Center Administrator (Nairobi, Kenya)

Job Description Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries. Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Test Centre Administrator to join our team based in Nairobi Working Arrangements A 6-month temporary role. Working hours are not fixed and will vary - flexible approach to working is essential. Occasionally, roster maybe early morning or scheduled over weekends Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance. Role To perform the administration and invigilation of exams: including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. Key Responsibilities Provide a high level of customer service. Prepare equipment and test environment per company procedures to deliver testing. Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures. Explain the test process to candidates and deal with other queries as required. Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard. Help to ensure a clean, professional, quiet testing atmosphere in the centre. Essential Experience & Qualifications Good face-to-face communication skills with experience in a customer facing role. Ability to work with procedures and policy. Strong attention to detail. Must enjoy working with people, have effective time management skills, Ability to work under pressure. Be comfortable in a quiet environment. PC literate.