Testing Services Coordinator

Join Purdue University Fort Wayne (PFW): We are currently seeking a full-time, onsite Testing Services Coordinator in the Testing Services department. The Testing Services Coordinator is responsible for coordinating testing schedules and appointments, prepares examination materials and testing facilities, manages routine communications with students and faculty, and maintains testing records and documentation. The pay for this position is $16.43 - $20.00, dependent upon experience. Primary Responsibilities: Coordinate daily Testing Services operations, including scheduling, appointment management, testing materials, and facility readiness. Administer and proctor institutional, accommodated, vendor, professional certification, and external examinations. Coordinate accommodated testing and related workflows in collaboration with the Disability Access Center. Communicate with students, faculty, DAC, and testing vendors regarding examination scheduling, requirements, approved accommodations, and results or exam return. Maintain examination security, academic integrity, confidentiality, and compliance with institutional and vendor testing policies and procedures. Process completed examinations and maintain accurate testing records, documentation, and incident reports. Collaborate with the Director and provide cross-coverage across testing programs, laboratories, and daily operations as needed. Other duties as assigned. Required Qualifications: High School Diploma/GED. 1 year of applicable experience. Demonstrated ability to provide professional, courteous, and effective customer service to a diverse population of students, faculty, staff, and external testing candidates. Effective written and verbal communication skills. Strong organizational skills and attention to detail, with the ability to manage multiple appointments, deadlines, and competing priorities. Ability to follow established procedures and apply testing policies consistently while maintaining examination security and confidentiality. Demonstrated ability to work independently on routine responsibilities and collaboratively as part of a small team. Ability to identify and resolve routine operational problems and recognize when issues require escalation. Basic computer proficiency and the ability to learn and use testing platforms, scheduling systems, databases, and related technologies. Preferred Qualifications: Associate or Bachelor's degree in a related field. 2 years of applicable experience. Experience in a testing center, higher education, examination administration, disability access services, or a related administrative or operational setting. Experience with appointment scheduling, electronic recordkeeping, database management, or examination management systems. Experience troubleshooting routine technology and equipment issues in a service-oriented environment. Benefits: Free tuition through Purdue University Global. Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren). Insurance starts on first day of employment. Generous Paid Time Off – additional PTO in December. Additional benefit information: https://www.purdue.edu/hr/benewell/ Additional Information: Purdue will not sponsor employment authorization for this position. Resumes and cover letters that contain portraits or personal information are not permitted. A background and a misconduct check are required for employment in this position. Purdue Fort Wayne is an EEO/EA employer. FLSA Status Non-Exempt