Trainee-Special Programs

Room Division Trainee Job Responsibilities Assist the Front Office team in providing efficient and professional guest service. Welcome guests, support check-in and check-out processes, and respond to basic guest inquiries. Coordinate with Housekeeping to ensure rooms are clean, inspected, and ready for arrival. Update room status information and maintain accurate guest records in the hotel management system. Assist with reservations, room assignments, and guest requests under the guidance of supervisors. Support guest relations activities and help resolve routine service issues promptly and professionally. Learn and follow hotel standards, policies, safety procedures, and data privacy requirements. Provide administrative support, including preparing reports, filing documents, and maintaining departmental records. Participate in departmental training sessions and gain exposure to Front Office, Housekeeping, Concierge, and Guest Services operations. Maintain a professional appearance, positive attitude, and high level of customer service at all times. Collaborate with team members from other departments to ensure a seamless guest experience. Perform other duties and special projects assigned by the Rooms Division Manager or designated supervisor.