Trainer - Delivery Operations

Trainer – Delivery Operations / Site Trainer (Logistics, FMCG, Manufacturing) Full Time | 40 hours | Permanent Location: Leeds | Supporting across multiple sites Help us drive excellence – and inspire others to do the same. Are you passionate about training, coaching and developing people? Do you enjoy helping colleagues build their confidence, improve their performance and work safely? At Ocado Logistics, we’re looking for a Delivery Operations Trainer/Site Trainer to join our team and play a key role in developing our delivery colleagues. This is a varied training role, covering customer service, manual handling, food safety, safe systems of work and upskilling our drivers with highwaycode and best practise on the road. You’ll work with both new and experienced colleagues, delivering engaging practical and classroom-based training that supports safety, compliance and an exceptional customer experience. This role combines traditional site training such as manual handling and food safety, as well as driver coaching. You don't need to be a qualified driving instructor to succeed in this role. Experience of driver coaching or instruction is beneficial, but we're equally interested in experienced trainers and coaches who have the skills, confidence and enthusiasm to develop others. Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business, with a network of cutting-edge warehouses, spokes and offices across the country. Together, our people and technology enable us to deliver an exceptional shopping experience, while creating opportunities for our colleagues to learn, develop and build careers where no two days are ever the same. What you’ll be doing As a key part of the Delivery Operations team, you’ll help shape the colleague and customer experience through impactful training, coaching and development. You will: Deliver engaging training to new and existing colleagues across customer service, food safety, manual handling and safe systems of work Deliver practical and theory-based driver coaching, supporting colleagues to develop their risk awareness, driving skills and positive driving mindset Deliver site-specific training, including Site Marshal training, and support the delivery of compliance-based courses such as Food Safety and Health & Safety Adapt your training style to suit different learners, helping colleagues build confidence, knowledge and capability Provide clear, constructive feedback and coach colleagues to improve their performance Monitor and track trainee progress, identifying where additional support or development may be required Maintain accurate, complete and audit-ready training records Support training across multiple locations as required, working closely with operational teams and other trainers Continuously look for ways to improve the quality and effectiveness of our training and learning experience What you’ll bring Must-have: Experience of delivering training, coaching or learning and development in a workplace or operational environment Confidence presenting to and engaging groups of people, as well as providing effective one-to-one coaching The ability to adapt your approach to different learning styles, experience levels and individual needs Excellent communication skills and the confidence to provide clear, honest and constructive feedback A flexible and proactive approach, with the ability to work independently and as part of a specialist team Good working knowledge of Google Workspace and PowerPoint A strong commitment to safety, compliance and delivering a positive colleague experience Willingness to travel between sites where required Desirable: DVSA Approved Driving Instructor (ADI) status – Fleet registered is a bonus Previous experience of driver training, driver coaching or fleet training Experience delivering compliance-based training such as Food Safety, Health & Safety or Manual Handling Experience working within a logistics, transport, retail, customer service or other operational environment Knowledge of UK traffic regulations Driving requirements As driver coaching forms part of the role, you’ll need to meet our driving and insurance requirements which are: No MVIR in the last 12 months No more than 3 points on your driving licence However, formal driver instruction qualifications are not essential. We’re particularly interested in candidates with strong site based operational training and driver coaching capability who are keen to develop their skills across the full range of Delivery Operations training. Why Ocado? We care about our people, and we’re committed to offering a great employee experience: Wellbeing support: Mental health apps + Employee Assistance Programme Generous leave: 25 days (rising to 27 after 5 years) + buy more if needed Pension: Up to 7% employer contribution match Private medical insurance Family-friendly policies: Maternity, adoption, shared parental and paternity leave Financial perks: Interest-free train ticket loans + Cycle to Work scheme Share schemes: Be part of our future success Shopping discounts: 15% off Ocado.com + retail and restaurant savings Financial protection: Income Protection and Life Insurance cover Who we are At Ocado Logistics, we’re on a mission to change the way the world shops – for good. With cutting-edge warehouses and tech-enabled delivery, we’re reimagining the future of retail logistics. We move fast, think big and deliver results, while making sure our colleagues have the opportunity to thrive and grow. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics. Ready to make a difference? If you’re someone who loves developing people, leads by example and knows how to turn training into real-world performance, we’d love to hear from you. Whether your background is in operational training, coaching, customer service, logistics, transport or driver development, this could be your opportunity to make a real impact at Ocado Logistics. Apply now and help us shape the future of Delivery Operations training.