Trainer (Japanese)

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Trainer to support its Japanese-speaking Customer Service team in Malaysia. As a Trainer, you will be responsible for delivering training and supporting the development of Japanese-speaking Customer Service Representatives. You will help new and existing team members develop the knowledge, skills and confidence required to provide excellent customer support across travel-related products and services, including hotels, flights and activities. Position: Trainer (Japanese) Location: Malaysia Model: Remote Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver onboarding and training programmes for new Japanese-speaking Customer Service Representatives Train employees on the products and services supported by the team, including hotels, flights, activities and other travel-related services Explain customer service workflows, systems, tools and procedures Develop, update and maintain training materials, presentations and learning resources Evaluate trainees' knowledge, performance and readiness to transition into live operations Conduct knowledge assessments, practical exercises and training evaluations Provide individual coaching and constructive feedback to support employee development Collaborate with Team Leaders and Quality Analysts to address recurring performance and knowledge gaps Monitor training effectiveness and recommend improvements to training programmes Support ongoing refresher training and continuous learning initiatives REQUIREMENTS: Native Japanese and good command of English Previous experience as a Trainer, Training Specialist or in a similar learning and development role Experience delivering training within a customer service or contact centre environment Strong understanding of customer service principles and operational processes Excellent presentation and communication skills Ability to explain complex information clearly and adapt training methods to different learning styles Ability to assess learning progress and provide constructive feedback Comfortable working with digital platforms, training tools and presentation software Willingness to work shifts according to business requirements, including weekends and public holidays where applicable BENEFITS: Work-from-home arrangement in Malaysia Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!