VodafoneThree - Retail Sales Compliance Specialist

Location: Newbury OR Stoke OR Glasgow OR London + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference. What you’ll do This is a rare opportunity to help shape the future of one of the UK's most exciting transformations. As we bring together the strengths of Heritage Three, Heritage Vodafone, and our multi-brand estate, you’ll play a key role in protecting customer outcomes, strengthening commercial performance, and helping to build a business that sets new standards for both customer and employee experience. By turning complex data into meaningful insight, you’ll identify opportunities, influence decision-making, and work with teams across the organisation to drive measurable improvements. You’ll analyse trading performance across channels, identifying trends, risks, and opportunities that influence commercial outcomes. You’ll use channel and commercial data to uncover policy breaches that may impact customer experience, operational performance, or business results. You’ll identify patterns of compliance breaches and partner with Retail teams to develop and implement effective mitigation plans. You’ll investigate value leakage across propositions and sales channels, helping to protect the performance of Heritage Three, Heritage Vodafone, and the future VodafoneThree business. You’ll take ownership of maintaining and updating commercial policies that support fair customer outcomes and responsible commercial practices. You’ll work closely with cross-functional Consumer and Retail teams to ensure policy updates are clearly communicated and successfully embedded across frontline operations. You’ll translate complex data and trends into clear, actionable insights and recommendations for stakeholders at all levels. You’ll build trusted relationships with internal and external stakeholders, aligning teams around shared goals and achieving strategic objectives. You’ll contribute to a culture of continuous improvement by identifying opportunities to enhance compliance, reduce risk, and drive sustainable commercial growth. Who you are You’ll bring strong commercial awareness and numerical capability, with the ability to interpret data and turn insight into action. You’ll be confident influencing, engaging, and presenting to senior stakeholders, building credibility through clear communication and balanced decision-making. You’ll have experience working in a fast-paced commercial or sales environment, where priorities can evolve quickly and results matter. You’ll be highly collaborative, bringing people together, encouraging diverse perspectives, and helping teams achieve common goals. You’ll have strong planning and organisational skills, with the ability to manage multiple priorities while maintaining a high level of accuracy. You’ll have a keen eye for detail and enjoy investigating trends, identifying root causes, and developing practical solutions. You’ll be comfortable challenging constructively, using evidence and insight to support positive change. You’ll combine analytical thinking with a customer-focused mindset, ensuring decisions support both commercial success and excellent customer outcomes. You’ll be adaptable, resilient, and motivated by the opportunity to help shape a new organisation during a period of significant transformation. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Hybrid