Warranty Administrative Assistant

Warranty Administrative Assistant Make an Impact with Twin Disc At Twin Disc, we design and manufacture power transmission solutions that move industries around the world. We are seeking a highly organized and customer-focused Warranty Administrative Assistant to join our Product Service team in Mount Pleasant, Wisconsin. This role serves as a critical link between customers, distributors, product service engineers, logistics, finance, quality, and engineering teams to ensure efficient handling of warranty claims, service programs, and customer support activities. What You'll Do Warranty & Customer Support Manage the acceptance, processing, investigation, and resolution of warranty claims. Communicate claim status, findings, and resolutions with customers, distributors, and subsidiaries. Coordinate customer credits, invoicing, and financial transactions related to warranty activities. Support return material investigations, product recalls, repair and return programs, and quality-related inquiries. Data Analysis & Reporting Maintain warranty cost and risk analysis reporting. Analyze warranty and return material data to identify trends and opportunities for improvement. Prepare monthly warranty summaries, financial reports, and general ledger journal entries. Provide recommendations to management regarding warranty budgets and financial performance. Training & Program Administration Coordinate training schedules, registrations, attendance records, and participant communications. Manage hotel accommodations and logistical arrangements for training programs. Support Extended Warranty and Extended Service Agreement administration. Systems & Process Support Maintain service-related information within ERP and CRM platforms. Support continuous improvement initiatives for warranty and service processes. Assist with Salesforce administration, service documentation, and customer record maintenance. Help manage ExpressTech and other service support systems. __________________________________________________ What We're Looking For Required Qualifications Associate or bachelor’s degree preferred; equivalent experience considered. Minimum of 2 years of experience in customer support, service coordination, aftermarket support, warranty administration, or a related administrative role. Strong proficiency with Microsoft Office applications. Excellent organizational and time-management skills. Strong verbal and written communication skills. Ability to manage multiple priorities while maintaining attention to detail. Strong problem-solving and analytical abilities. Preferred Qualifications Experience working with ERP systems, preferably JD Edwards. Experience with Salesforce CRM. Knowledge of mechanical systems, hydraulics, electronics, clutches, gearing, or related industrial products. Familiarity with warranty administration, failure analysis, or product investigations. Experience supporting manufacturing, industrial, marine, off-highway, or power transmission industries. __________________________________________________ Why Twin Disc? We offer a supportive and flexible workplace where your expertise truly matters. Our competitive Total Rewards package includes: Flexible work schedule supporting work‑life balance Competitive base salary and annual incentive plans Comprehensive health, dental, and vision insurance 401(k) with exceptional employer match Generous paid time off with a holiday shutdown Wellness Program participation Employee Assistance Program (EAP) with robust resources Opportunity to work with a diverse, high‑performing global team Equal Opportunity Employer Twin Disc is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, genetic information, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.