Watch Expert

Key Responsibilities: 1. Client Development & Sales Excellence - Deliver an exceptional and personalized client experience that reflects Hermès standards. - Develop and maintain long-term relationships with VIC clients, watch enthusiasts, and collectors. - Partner with Sales Associates to identify, develop, and retain high-potential watch clients. - Assist Sales Associates during key client appointments, product presentations, special orders, and high-value sales opportunities. - Act as the Watches subject matter expert during client interactions. - Leverage advanced storytelling and horological expertise to increase client engagement and conversion. - Conduct Watch Discovery experiences and promote Hermès watchmaking savoir-faire. - Support client recruitment, retention, and loyalty strategies. - Represent the métier during commercial activations, client events, and PR initiatives. 2. Business Performance & Commercial Leadership - Actively contribute to the achievement of store and Watches sales objectives. - Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth. - Engage collectors and watch enthusiasts to expand the Hermès Horlogerie client community. - Support buying discussions, assortment recommendations, and podium activities when required. - Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities. - Share market intelligence, competitor observations, and client insights to support business decisions. - Participate in key sales, clienteling, and PR events. 3. Expertise Leadership & Team Development - Serve as the store's reference point for all matters related to Watches. - Coach and develop Sales Associates through on-the-floor training, product education, and client support. - Conduct briefings, Watch Discovery sessions, and knowledge-sharing activities. - Support the team during client appointments requiring advanced horological expertise. - Share best practices and elevate watch knowledge across the store. - Participate actively in regional and global Expert communities. - Continuously maintain and develop expertise through training and self-learning. 4. Brand Ambassador - Embody Hermès culture, values, and standards at all times. - Represent the Watches métier internally and externally. - Promote Hermès watchmaking heritage, craftsmanship, and savoir-faire through compelling storytelling. - Build credibility and legitimacy for the métier among clients and colleagues. - Participate in commercial, clienteling, networking, and public relations events as required. Success Profile Technical Mastery - Advanced knowledge of Hermès watch collections, calibers, and exceptional timepieces. - Strong understanding of watchmaking history, movements, complications, and manufacture. - Knowledge of after-sales service processes and industry trends. - Strong storytelling and presentation capabilities. Commercial Excellence - Proven luxury retail sales performance. - Strong clienteling, VIC development, and collector engagement capabilities. - Experience selling exceptional and high-value timepieces. - Business acumen and sales orientation. Leadership & Influence - Ability to influence without direct authority. - Strong coaching and mentoring skills. - Capability to inspire clients and colleagues through expertise and knowledge-sharing. Personal Attributes - Passion for watchmaking and horology. - Curiosity and continuous learning mindset. - Strong interpersonal, communication, and community-building skills. - Ability to engage clients on technical watchmaking topics. - Embodiment of Hermès values. - Minimum 5 years of luxury watches experience with strong technical watchmaking knowledge.