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We are recruiting a Dutch Team Manager

Foundever®

Rabat · ma 1d ago

Job description

Team Manager (Dutch-Speaking): Job Opportunity About the opportunity Foundever is looking for an experienced Team Manager to join a leading telecom-focused customer experience project. In this role, you will lead a team of Dutch-speaking professionals and help deliver an outstanding experience to customers every day. About Foundever Foundever is a strategic partner that powers brands with customer-centric digital services. With more than 150,000 associates across around 45 countries, we combine human talent and AI to deliver efficient, personalized interactions. Our belief is simple: employee experience drives customer experience. Y our mission Team leadership and performance Lead and motivate your team to achieve targets and KPIs. Design and implement action plans to improve team performance. Report team results to the Operations Manager and take corrective action when needed. Quality and development Ensure excellent service quality through regular evaluations and feedback sessions. Coordinate training programs and support the professional growth of each team member. Collaboration and team culture Act as the link between the team and management, ensuring that instructions and procedures are followed. Foster a positive, inclusive work environment and resolve conflicts constructively. Your profile Excellent command of Dutch, both written and spoken. Strong leadership and communication skills. An analytical, solution-oriented, and results-driven approach. Experience using analytical tools and interpreting data to optimize team performance. Good knowledge of telecom activities is an asset. What we offer The chance to lead a team on an international environment Opportunities for career growth and professional development. A collaborative and supportive work environment.

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