Wellbeing & Workers Compensation Specialist

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role At ANZ, our purpose is to shape a world where people and communities thrive. We bring this to life by supporting the financial wellbeing and sustainability of our customers - helping them achieve incredible things, whether that’s buying a home, building a business, or planning for the future. As an Injury Management and Workers Compensation Claims Manager, you'll play a pivotal role in managing workers’ compensation claims from initial injury notification through to resolution. With a strong focus on claims management, liability assessment and legislative compliance, you will gather and analyse information, make evidence-based recommendations, and support timely and accurate decision-making in accordance with the SRC Act and organisational requirements. You will also be responsible for rehabilitation coordination with a focus on recovery and return-to-work outcomes. Role Type: 8 Months Secondment Role Location: 833 Collins Street, Docklands Victoria 3008 Work Hours: 40 hours / week (Full Time) What will your day look like? In addition, you will manage a range of non-work-related health and medical cases, providing practical support and guidance to employees and their People Leaders while maintaining a focus on positive outcomes, employee wellbeing and consistent case management practices. You will take accountablility for delivering best‑practice case management and a positive employee experience, providing expert advice and guidance, navigating solutions, and escalating complex or unresolved matters where required. You will have a strong focus on risk management ensuring case management is in line with the relevant legislation and internal governance standards. Continuous improvement initiatives will be a key part of how you work, ensuring our approach remains effective, efficient and genuinely supportive of our people. What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in managing Workers Compensation claims (Comcare or State-based jurisdiction) - at least 2 years’ experience preferred Strong time management and organisational skills, with the ability to work autonomously and manage competing priorities Commitment to working as part of a team and sharing team responsibilities Demonstrated experience building collaborative, trusted relationships and communicating effectively with a diverse range of stakeholders The ability to communicate with empathy while balancing multiple factors to deliver fair, meaningful outcomes Experience supporting and managing people with health and medical conditions Qualifications in personal injury, insurance, OHS or health related fields. You’re not expected to have 100% of these skills. At ANZ, a growth mindset sits at the heart of our culture—so if you bring most of what we’re looking for, along with curiosity and a genuine commitment to supporting others, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 123807 . Job Posting End Date 05/10/2026, 11.59pm, (Melbourne Australia)