WFH - Customer Service Manager

We are currently expanding our remote support team and are seeking motivated individuals who enjoy working with people and providing helpful, professional service. This role focuses on assisting members who have requested information, scheduling appointments, and guiding them through a simple online process in a virtual environment.This is a structured, work-from-home position with full training provided. No prior industry experience is required.What You’ll Be DoingCommunicate with members who have requested benefit informationMake and receive phone calls in a professional mannerSchedule and confirm virtual appointmentsConduct short online presentations using provided toolsAssist with digital applications and required formsPerform basic data entry and maintain accurate recordsFollow quality standards and internal proceduresParticipate in training and professional development programsWhat We ProvideWeekly pay with performance-based bonusesFully remote, work-from-home positionFlexible scheduling optionsClear long-term career advancement opportunitiesResidual income potentialComprehensive health benefitsOne-on-one onboarding and hands-on trainingOngoing mentorship and team supportEligibility for annual incentive and travel programsMinimum QualificationsStrong verbal communication skillsBasic computer skills (email, data entry, virtual meetings)Reliable time management and organizational abilitiesMust be at least 18 years of ageHigh school diploma required (post-secondary education is an asset)Customer service or retail experience is helpful but not requiredInterview ProcessIn the interest of community wellness and accessibility, all interviews are conducted via secure video conferencing.