Work From Home Customer Support Specialist (Entry-Level)

About UsFor more than six decades, we’ve focused on one mission: protecting families and creating careers that offer stability, growth, and purpose. We are a team-driven organization that supports communities across North America through long-standing partnerships with unions and associations.Our culture is built around development, mentorship, and integrity. We believe that when people have the right support and the right environment, they can achieve exceptional results. Every member of our team plays a meaningful role in helping families secure their financial future.The RoleAs a representative, you will serve as a trusted advisor to individuals who have already requested information about their benefits. Your focus is on guiding, educating, and ensuring they understand their options.This role involves no cold calling. Instead, you’ll engage in genuine conversations, build trust, and help families make informed decisions about their coverage — all while developing skills that support long-term success and leadership opportunities.Key ResponsibilitiesBuild strong relationships through consistent, professional communicationExplain benefit options clearly and help clients choose what suits their needsProvide empathetic, client-focused service at each stepWork with leadership to refine processes and improve client experienceParticipate in ongoing training and skill developmentWho Thrives HereStrong communicators who enjoy working with peopleIndividuals with a positive attitude and a genuine desire to helpOrganized, dependable professionals who succeed in a remote environmentFast learners who want to grow and take on new challengesExperience in customer service, sales, or insurance is helpful — but not requiredMust be legally eligible to work in Canada or the United StatesWhat We OfferFully remote flexibility with a supportive team environmentWeekly compensation with opportunities for bonusesStructured training and mentorship from experienced leadersClear advancement path for those seeking leadership rolesA collaborative, mission-driven culture grounded in integrityThe opportunity to make a real, lasting impact on families every day