Work From Home Customer Support Specialist (Entry-Level)

About UsWe’re not a traditional insurance organization — we’re a purpose-driven team committed to protecting families and building meaningful career pathways. For more than 60 years, we’ve supported hardworking individuals across North America, helping them secure their financial futures while empowering our representatives to build careers rooted in freedom, flexibility, and purpose.People are at the center of everything we do. When you invest in their growth, confidence, and potential, success follows naturally. That’s why our culture is grounded in mentorship, development, and integrity — a place where collaboration fuels results and ambition is encouraged.Thanks to our long-standing partnerships with unions and associations, we’re able to make a tangible impact in communities throughout the U.S. and Canada. Every conversation and every policy contributes to something greater: providing families with peace of mind and long-term security.The RoleThis isn’t just a position — it’s an opportunity to become a trusted resource for families who turn to us for guidance. You’ll connect with individuals who have already requested information about their benefits. Your job is to listen, educate, and support them in choosing the coverage that fits their needs.There are no cold calls and no high-pressure sales — just meaningful conversations that help families feel confident about their future. While doing so, you’ll develop skills that open the door to growth, leadership, and long-term career success.Your ResponsibilitiesBuild strong, trust-based relationships with clients through clear and consistent communicationHelp families understand their benefits and guide them through their options with careProvide professional, empathetic service during every interactionWork with leadership to continuously improve systems and client experienceParticipate in hands-on training and ongoing personal developmentWho We’re Looking ForExcellent communicator with strong interpersonal skillsPositive, empathetic, and genuinely passionate about helping othersOrganized, self-driven, and reliable in a remote environmentCoachable and eager to learn, grow, and take on new challengesExperience in customer service, sales, or insurance is an asset—but not requiredMust be legally authorized to work in Canada or the United StatesWhat You’ll GainRemote work flexibility — operate from anywhere with a supportive leadership teamWeekly pay + performance bonusesComprehensive training and mentorship from experienced leadersFast-track advancement with a clear and achievable path to leadershipA positive, mission-oriented culture focused on teamwork and integrityThe fulfillment of making a real difference for families and communities every day