Work From Home Customer Support Specialist (Entry-Level)

About UsWe’re not your typical insurance organization — we’re a mission-driven team dedicated to protecting families and creating meaningful career paths. For over 60 years, we’ve stood beside hardworking individuals across North America, helping them secure their financial futures while empowering our team to build careers defined by freedom, balance, and purpose.Our focus has always been on people. When you invest in people — their growth, confidence, and potential — everything else naturally follows. That’s why we’ve built a culture centered on mentorship, development, and integrity, where collaboration drives results and ambition is celebrated.Through strong partnerships with unions and associations, we’re able to make a real impact in communities across the U.S. and Canada. Every interaction, every policy, and every conversation contributes to something greater — ensuring families have peace of mind and long-term security.The RoleThis isn’t just a job — it’s an opportunity to become a trusted guide for families who depend on us. As a representative, you’ll work with individuals who have already requested information about their benefits. Your role is to listen, educate, and support — helping them make confident decisions about their coverage and future.No cold calls, no hard selling — just meaningful conversations that matter. You’ll be building relationships based on trust and compassion while developing skills that lead to growth, leadership, and long-term success.Your ResponsibilitiesBuild lasting relationships with clients through clear, consistent communicationHelp families understand their benefit options and guide them with careProvide professional and empathetic service throughout every interactionCollaborate with leadership to improve systems and client experienceEngage in hands-on training and continuous personal developmentWho We’re Looking ForExcellent communicator with strong people skillsPositive, empathetic, and passionate about helping othersOrganized, self-motivated, and reliable in a remote work environmentEager to learn, grow, and take on new challengesExperience in customer service, sales, or insurance is an asset — not a requirementMust be legally authorized to work in Canada or the United StatesWhat You’ll GainRemote flexibility — work from anywhere with a supportive teamWeekly pay + performance bonusesComprehensive mentorship and training from experienced leadersFast-track advancement with a clear path to leadershipA positive, mission-driven culture built around teamwork and integrityThe fulfillment of making a lasting impact on families and communities every day