Workplace Experience & Systems Improvement Specialist

Your career path could surprise even you, there's so much variety. You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do. In this role, you'll: Help shape how workplace services are experienced across Transport for NSW, identifying opportunities to make systems, processes and services simpler, more efficient and easier for people to use. Working across the Workplaces Branch, you’ll draw on customer feedback, operational insights and workplace data to understand what could work better and turn those insights into practical improvements. Partner with workplace teams, stakeholders and technology specialists to support improvements across workplace systems and services, including desk booking processes, workplace usage and operational changes. You’ll also create clear communications, guidance materials, knowledge articles and service content to help employees understand changes to workplaces, services and processes. Play a hands-on role in supporting workplace moves and changes, reviewing existing processes and identifying opportunities for greater efficiency, helping create workplace experiences that are practical, seamless and customer-focused. To support our hybrid way of working and connection with the team, this role will be primarily based across Macquarie Park and 231 Elizabeth Street, Sydney, with Mondays at Macquarie Park, and Wednesdays in the Sydney CBD. Occasional visits to metropolitan offices, depots or work centres may also be required. For more information on this position and business unit, view the role description and information pack. About you You bring experience in communications or customer/employee experience, service improvement, business improvement, workplace operations within a complex organisation. You’re comfortable looking at processes, feedback and data to understand what’s working, identify opportunities for improvement and translate these into practical solutions. You’re comfortable looking at processes, feedback and data to understand what’s working, identify opportunities for improvement and translate these into practical solutions. A confident communicator and collaborator, you can work across different teams and stakeholders, communicate workplace changes clearly and bring people along as improvements are introduced. You’re proactive, organised and enjoy finding smarter ways of working while keeping the end-user experience at the centre of what you do. Experience in workplace change, process improvement, employee experience or communications would position you well for this opportunity. A tertiary qualification in Business, Service Design, Communications, Workplace Strategy, Project Management or a related discipline, or equivalent demonstrated experience, is required. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Thursday 29 October, 2026. For more information about this role, please contact MARISSA.LASPINA@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid