Workplace Solutions Manager

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. The Workplace Solutions Manager plays a key role in creating an effective, welcoming, and well-managed workplace for employees and visitors. This position leads the day-to-day delivery of workplace and facilities services, oversees service provider relationships, supports workplace technology, and partners with key stakeholders to ensure a seamless campus experience. The role will also contribute to special projects and initiatives designed to continuously improve workplace services and operations. This position is o n-site at the Solon Campus Monday through Friday to support day-to-day workplace and facilities operations. Key Responsibilities: Coordinate day to day operations of employee experience related service providers including but not limited to Customer Service, Catering, Dining Center and Pantry Operation providers Maintain a high level of responsibility for standards of customer service, appearance and employee experience on the campus Ownership of day-to-day service delivery in line with established service levels Resolve performance and quality issues, escalating to senior manager level where required, ensuring timely resolution and alignment to the Workplace strategy Actively participate in regular performance reviews with service providers and Procurement Business Partners Serve as a local company store liaison, directly supporting the service contract on inventory, pricing, invoicing, online ordering, and reporting with the Finance Manger and national store contact within Workplace Solutions. Management of local facilities service teams for large campus events and employee customer service/ experience Strategize with department leads on current and future space needs Management of floorplans and seating with key stakeholders, maintain all seating data for the facility, update moves/adds/changes routinely Report on KPI’s for space utilization standards Ownership of specific safety requirements for ISO-45001, maintaining all files, standards and audit requirements for head office locations Manage and participate in all required internal audits for campus location, including internal and safety related audits Coordinate with building maintenance teams for repairs, updates and with the Design and Construction Team on small projects as needed Conduct meetings representing Workplace Solutions and Services. Participating in Workplace Solutions team meetings and events with team members from all office locations Conduct large meetings representing Workplace Solutions with key stakeholders and department representatives for the campus Maintaining and preparing annual forecasts and budgets with service providers and vendors Coordination with other Operating Companies and functions on the Solon Campus Manage employee-facing customer service and personnel representing Workplace Solutions for timely resolution, professional level service and employee experience Support campus conference room technology and planning directly with the audio-visual project manager’s needs Support an employee experience portal, including desk reservation system and phone application, including troubleshooting, support and updates EDUCATION: Bachelor’s degree; equivalent experience defined as at least 10 years of relevant, professional level working experience in the same or similar field. EXPERIENCE: 7 years or more experience in delivering Facilities Management and/or other critical service delivery operations Experience in management of third-party service providers Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders REQUIRED SKILLS: Demonstrate strong verbal and written communication skills Ability to problem solve, effectively prioritize, and drive processes Strong interpersonal skills with a focus on teamwork and customer service Ability to work on multiple projects simultaneously, prioritize, follow-up and bring projects to conclusion Proficient in Outlook, Outlook Calendar Management, PowerPoint, Word and Excel Ability to create professional presentations Ability to read architectural/engineering drawings and written specifications Desire to create relationships and built trust with employees Ability to adapt to shifting priorities Facility Operations software experience is preferred, not required CAD experience is preferred, not required Archibus experience is preferred, not required #LI-JM13 #LI-hybrid Salary: $100,000.00 to $145,207.00 per year Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 423567